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Field Service Tech

3 weeks ago

Coopers Plains, Australia Ingersoll Rand Full time

Location: Coopers Plains, QLD, AU, 4108- Req ID: 6424**Field Service Technician, Brisbane**

Gardner Denver Industries Pty Ltd, part of the Ingersoll Rand group, are a market leader in manufacturing highly engineered products including compressors, blowers, liquid ring pumps and fluid transfer products for a multitude of industrial users. Our flexibility worldwide allows us to target fast growing market niches within the industrial, manufacturing, environmental, pulp and paper, service, power, mining and energy sectors.

We are offering an excellent career opportunity for an enthusiastic, self-motivated and experienced **Field Service Technician** to join our **Brisbane Service team**.

**The Role**:
Customer Service
- Provide after-hours call out assistance and call back availability when rostered on duty.
- Conduct overnight field trips to service breakdowns, maintenance and customer support
- Promote and sign up medium to long-term customers under the Air Cover preventative maintenance plans
- Provide Customer support (internal and external) for the assigned equipment
- Complete all documentation and administrative requirements.
- Pass sales leads onto sales staff.
- Achieve weekly and monthly productivity targets.
- Ensure company owned equipment & premises are kept in a clean, presentable and serviceable condition

Breakdown, Maintenance & Repair
- Install, repair and maintain the range of Compressors
- Contribute to the co-ordination, support and day to day running of the GD Service Business Team. In the event of a breakdown, test the equipment/system and carryout fault finding and repairs.
- Carry out technical preventative maintenance and general service work.
- Ensure that sites where servicing is performed are left clean and tidy

Health Safety & Environment
- Conduct the risk assessment and ensure the working environment is safe at all times and activities conducted are safe and don't harm self or other employees or customer employees
- Maintain Safety compliance with the relevant legislation and regulations
- Eliminate risks in the working environment by conducting housekeeping, and working with the Customer’s line manager to eliminate or at least mitigate the hazards before commencing work
- Promote and support the reporting of incidents such as near miss, accident or equipment damage using the reporting system
- Participate and conduct safety audits for assigned areas

Reporting
- Submit all the risk assessments and Job safety analysis within 48 hours of being completed
- Submit timesheets daily of hours worked, work conducted, location and the job number

Other responsibilities as assigned or required.

If our Purpose and Values interest you and you are keen to be part of a global company and available to start immediately, we’d like to hear from you..

You will need to be technically competent, highly organised and resourceful under pressure. You must be a true team player with the ability to communicate effectively at all levels. You need to be committed with a ‘can do’ attitude and a passion for true customer service focus.