Workplace Manager

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know, because we make your ambitions our business.

If you’re looking to step up your career, JLL is the perfect professional home.

At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work alongside game-changing real estate initiatives.

**What this opportunity involves**:
As the Workplace Manager, you will be responsible for leading the team in forging a lasting, open and collaborative relationship with clients through the delivery of a unique and authentic experience across two or more client sites based in Melbourne.

Create an interesting and impactful client engagement strategy and oversee a comprehensive range of services across the campus with a focus on continuous improvement, operational excellence, safety and compliance.

Foster a like-minded community of ambassadors and support staff to delivery timely and meaningful workplace services and operations. Through developing client support and feedback initiatives, you will have a keen focus on enhancing stakeholder relationships.

**An Overview of the role**:
Develop an active and visible workplace team which is proactive, responsive, dynamic, engaging and agile
Introduce technology and digital platforms to enable the workplace team to transform into the workplace team of the future
Deliver JLL’s Human Experience Roadmap across the campus and ensure the delivery of all operational requirements to uplift workplace experience, well-being and community engagement
Promote and deliver programs which drive employee engagement, sense of belonging, fun and excitement at work that contribute to employee productivity and pride
Create a fun and impactful client engagement strategy
Work on space management through data analytics and ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user
Ensure the team is well trained on all facilities policies, procedures and systems
Take full ownership of the budget and manage this across sites
Track and monitor performance metrics and indicators for the site, ensuring finance KPI’s are exceeded

**Sounds like you? This is what we are looking for**:
A Bachelor’s degree from an applicable field and 5-8 years of experience, 5 of which should be related to aspects of workplace delivery or facilities management
Excellent time management and communication skills
Keen focus on building and sustaining productive business relationships
Confident, friendly and engaging
Motivational team player who is persistent in achieving optimal results
Ability to manage competing priorities and deadlines
Recognised certifications in facility management, PMP, health and safety or human experience would be an asset
Proficient user of Microsoft Office suite

**What you can expect from us**:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.