Gateway Duty Officer 24/7

2 weeks ago

Canberra, Australia Genesis IT&T Pty Ltd Full time

Working with a large multinational organisation
- Permanent Full time
- 24/7 on site role

The position of the Gateway Duty Officer is part of a 24x7 shift responsible for the administration of several Gateway environments. The role is responsible for the up keeping of the security perimeter defence of the networks in which these Gateway environments connect. The Gateway Duty Officer is expected to be able to work independently and effectively.

**Responsibilities**
- Maintain gateway functionality by proactive monitoring, service, and incident response.
- Work with both Windows and Linux/UNIX environments.
- Perform root cause analysis and triage network/computer issues for clients, servers, and network equipment.
- Maintain the configuration, documentation, and procedures of the Gateway environments.
- Proactively maintain effective working relationships with peer group and key internal stakeholders and manage key external stakeholders relevant to the achievement of business objectives, where relevant.
- Plan own workload to achieve deliverables in required timeframes.
- Contribute to the effectiveness of the work team through positive and productive personal behaviours.
- Provide advice and demonstrate initiative in an area of functional expertise, where appropriate.
- Display a high standard of personal and professional integrity in all business dealings and develop own capability for current and future roles.

**Relevant experience**
Required
- Proven ability and knowledge of working in an IT environment
- Experience and knowledge using diverse operating systems
- Strong written and oral communication skills
- Ability to troubleshoot and perform root cause analysis on network/computer issues on clients, servers, and network equipment

Desirable
- Understanding of commands and concepts along with the ability to setup, configure, and maintain servers
- Demonstrated experience and/or knowledge in communication/networking, and programming using scripting languages.

**How to Apply: please follow the relevant links**

**Reference Number**:
**3566030

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