Night Auditor

5 days ago

Newcastle, Australia Wests Group Full time

**About us**
- The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region’s growing culinary reputation at The Wild Herring and The Galley Kitchen, and five star indulgence at the on-site Spa Lucca, The Anchorage Hotel and Spa is a destination like no other.- We value our staff, which is why we recognise and reward your hard work with our AMAZING staff benefits.
- **Being an employee of The Wests Group will give you access to the following perks and benefits**:

- Paid Parental Leave 18 weeks & 12 months of maintained superannuation
- 5 days Wellbeing Leave - proactively manage your wellbeing
- Flexible work option
- Above-award wages, paid overtime and penalty rates for weekends and Public Holidays
- 17.5% annual leave loading
- Paid traineeships and leadership development courses
- 40% discount off meals for club employees
- 25 per month for an all-access Balance Collective membership (access to all three clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added - bonus, this offer extends out to your partner as well
- Discount accommodation rates at The Executive Inn, The Gateway Inn and The Anchorage Hotel & Spa
- Discounted nib Health Insurance
- 24/7 Employee Assistance Programs
- Free annual flu vaccinations

***

**About the position**
- Located in Port Stephens, The Anchorage Hotel & Spa offers luxurious accommodation from spacious rooms to mezzanine-style loft suites and an exclusive villa. We are looking for an enthusiastic and customer-oriented Night Auditor to join our Front Office team. Offering 24 hours service, the Night Audit position will include:
- Responding to all guest requests and maintaining operational standards of the hotel in the absence of senior management.
- Deliver luxury service to internal and external guests.
- Compete the hotel auditing process on a nightly basis.
- Process financial transactions and produce audit reports.
- Perform administrative duties.
- Follow up and report discrepancies.
- PMS System knowledge.
- This position will require availability to work across a 7 day roster between the hours of 10pm - 6.30am**About you**
- You describe yourself as someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions.
- You are a mature and reliable self-starter with the ability to work unsupervised.
- A high level of communicator, both written and verbal, with the ability to handle situations on duty without a manager present.
- Customer focused problem solver with initiative that prides themselves on creating and delivering memorable guest experiences.
- Night Audit or Front Office experience highly regarded but not essential.

**Certifications required: RSA + First Aid Certificate

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