Information Technology Officer

**Acknowledgement of Country**

Vacenti acknowledges the Traditional Owners of the land, waters, and sea of the area that we live and work on across Australia. We acknowledge the continuing connection to their culture and pay our respects to their Elders past and present.

**The opportunity**

Vacenti is seeking a Full-time IT Officer to join the Information, Technology, & Communications Team at Shared Services. Reporting to and working closely with the IT Manger. In this role you will work under the supervision of the IT Coordinator to support users across the whole organisation, with system, network, and hardware support.

The role is highly varied and requires a broad set of skills, ability to multitask and a collaborative approach to how they work with the wider team. You need to be approachable, helpful, proactive, and timely with their responses to the team. A key component to this role is building a knowledge database as and when issues are resolved.

**Your main responsibilities will include**:

- Responding in a timely manner to service issues and requests and troubleshoot to conclusion.
- Maintain end user accounts, permissions, and access rights.
- Assisting with the maintenance of the company’s server environment.
- Monitoring and maintaining networks & network infrastructure.
- Procure and configure hardware to the organisation’s standard.
- Mobile device management.
- Ensuring backups are functioning and being monitored.
- Assist with the maintenance of & ensure the accuracy of the hardware asset register.
- Promote continuous improvement in planning and delivery.
- Help develop, update, & maintain relevant policies, procedures, letters, forms, and other relevant documentation.
- Assist with IT projects for the IT Department
- Shared after hours monitoring of work devices
- Other reasonable ad-hoc duties as required.

**To be successful in this position you will need**:

- A current Australia Driver’s license and the ability to travel between sites.
- A personal philosophy of honesty and integrity, and practical approach that is compatible with the Vacenti values.
- Highly developed communication skills (written and verbal) and effective interpersonal skills.
- A positive team-based attitude.
- Initiative & willingness to adapt to a rapidly changing environment.
- The ability to work in a busy environment and has excellent time management skills.
- Demonstrated ability to maintain confidentiality of information and use sound judgement when communicating matters of a sensitive nature.
- Basic knowledge of IP networking including DNS, routing, and switching.
- Basic knowledge of Printer and other hardware deployments and troubleshooting.
- Excellent troubleshooting and diagnostic skills across a variety of platforms and devices.
- Relevant industry certification, and/or tertiary qualifications, e.g., Bachelor of Information Technology, or similar.
- To be considered for this opportunity you must have the right to live and work in Australia. If you are successful, you will be required to obtain a national police clearance prior to commencement.

**Equity, Diversity, and Inclusion**

At Vacenti, we firmly believe in fostering an environment that embraces equity, diversity, and inclusion in all aspects of our operations. We recognise that the collective power of diverse perspectives, experiences, and backgrounds enriches Vacenti as an organisation, enhances our innovation, and promotes a culture of respect and understanding.

**About Vacenti**

Vacenti Aged Care has been proudly serving the elderly community since 1973, making us a trusted and experienced provider of aged care services. For nearly five decades, we have been dedicated to enhancing the lives of residents, offering a wide range of specialised care options, including residential and home care services. Our team of skilled and compassionate professionals are committed to ensuring that each resident receives personalised care, maintaining their dignity and independence throughout their journey with us.

At Vacenti Aged Care, we believe in making a positive impact in the community we serve. We take pride in fostering strong connections with the local community, creating an environment of belonging and support for all. Our corporate social responsibility initiatives focus on promoting equal opportunity for both residents and staff. We actively engage with disability services to ensure that our staff members with disabilities receive the necessary support by fostering an inclusive and empowering workplace. By valuing diversity and embracing inclusivity, we strive to create a compassionate and supportive society, making a positive difference in the lives of those we serve and the broader community we are part of.

**What do we offer?**
- Attractive salary package.
- Financial Wellbeing Programmes
- Access to career progression and professional development through our internal programs and external strategic alliances.
- Work-life balance.
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