Concierge

**The Role**

**Alba Thermal Springs & Spa is a luxury spa and hot springs destination located in Fingal on the Mornington Peninsula.**

**Escape the everyday with our new luxury accommodation, The Sanctuary, opening in June 2025. Nestled on the hilltop with sweeping views across the Peninsula to the bay, sit five standalone villas, all exquisitely appointed providing every creature comfort along with the simple serenity sought by spa guests.**

**In this newly created position, The Concierge is responsible for assisting in all aspects of the day-to-day operations for The Sanctuary guests, providing a smooth and efficient experience during check-in, their stay and check-out. This role always ensures exceptional service, including**:

- **VIP treatment**:

- **room service delivery**:

- **housekeeping duties**:

- **room bookings and responding to guest enquiries.**

**The Concierge plays a key role in enhancing guest satisfaction, coordinating with other departments, and maintaining the highest standards of hospitality.**

**Full-time and part-time positions available.**_We will _**provide flexibility with days and hours across a rotational roster. Flexibility to work weekends, evenings and public holidays as needed.**

**We offer a competitive hourly rate + superannuation + plus penalty rates.**

**About You**
- **_You _**have previous experience in a concierge, guest services, or front-of-house role in a luxury hospitality environment preferred.**:

- **_You _**are guest centric, a team player, and have a positive attitude**:

- **_You _**have excellent personal presentation and strong communication skills**:

- **_You _**are capable, reliable and responsible**:

- **_You _**hold a full drivers licence**:

- **_You _**have proficiency in hotel property management systems (RMS PMS) and financial software**:

- **_You _**have proven ability in delivering excellence in guest experiences**:

- **_You _**have a valid visa or working rights for Australia**

**Why work with us**

**We believe that our staff are the driving force behind our success. We are committed to creating a workplace environment where individuals can thrive, grow and make a meaningful impact.**
- **_You _**will have the opportunity to work and contribute to the growth of a dynamic and innovative business**:

- **_We _**provide training and ongoing development initiatives to encourage and support your personal and professional growth**:

- **_You _**will be part of a diverse and inclusive community that values different perspectives and ideas**:

- **_We _**offer rotating rosters to help you manage your personal and professional commitments**:

- **_We _**offer a comprehensive wellness program that includes access to discounted fitness facilities, flu vaccinations, complimentary bathing at Alba, property discounts to use with your family and friends and access to our Employee Assistance Program.**:

- **_You _**will have the opportunity to contribute to our sustainability initiatives**:

- **_We _**provide a strong emphasis on workplace culture which aligns with our values: Authentic, Respectful, Sustainable, Connected**:

- **_You _**will be supported by an experienced and enthusiastic Leadership Team.**

**About Alba**

**Alba offers contemporary geo-thermal bathing in over 30 pools. Luxurious full-day self-care packages, half day rituals and treatments are available in the spa. Alba’s restaurant Thyme showcases local sourced produce in a menu created by award-winning chef Karen Martini. Escape the everyday with our new luxury accommodation, The Sanctuary, opening in June 2025.**

**Our Team**

**Alba is committed to creating a diverse, inclusive, and respectful workplace environment, a sanctuary where our people are rewarded, guests are cared for, and balance and connection is valued.**

**You will enjoy working in stunning surrounds, while being part of a progressive team that fosters local connections, respects the land’s traditional custodians, and nurtures the natural habitat. Our business practices are built on sustainability, authenticity, respect, and connectivity.**

**How to Apply**

Alba offers contemporary geo-thermal bathing in over 30 pools. Luxurious full-day self-care packages, half day rituals and treatments are available in the spa. Alba’s restaurant Thyme showcases local sourced produce in a menu created by award-winning chef Karen Martini. We provide a strong emphasis on workplace culture which aligns with our values: Authentic, Respectful, Sustainable, Connected