Retirement Village Officer

**About IRT**
- Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

**About the Role**
- As a Retirement Villages Officer, you will work **Part Time 19 hours per week (3 days a week)** closely with the Resident Relationship Manager to achieve compliance and implement value-add experiences for a high level of customer satisfaction at **IRT Kangara Waters, Belconnen ACT**.
You’ll work closely with the Village Manager to support the day-to-day operations and sales of the retirement village. You also will use your exceptional organisational and customer service skills to help develop activity programs, prepare reports and communications, and coordinate the arrival of new residents.
Your work may include:

- Support the Resident Relationship Manager with the coordination of activities and events, social activities, communications and managing calendars
- Be engaged with social committee, creating resident events and newsletters
- Drive residents to events and shopping centres; standard driver’s license required, heavy vehicle license desirable.
- Attend resident meetings, wellness visits and events where required and report resident issues including complaints.
- Provide support to the Village Manager by appropriate reporting and follow up.
- Assist with the daily operations and administration within the retirement village
- Support the sales process by assisting with site tours, and general enquiries.
- Ensure warm welcomes to new residents and visitors to site
- Assist with site inspections and hazard or maintenance reporting
- Complete documentation with accuracy and in a timely manner

**To Be Successful You Will Have**
- Qualification (or willing to obtain) in Leisure and Lifestyle, and experience in Community Service and/or Customer Relationships.
- Previous administrative experience
- High level verbal and written communication skills
- Demonstrated excellent organisational skills
- Proven attention to detail and accuracy
- Ability to plan and prioritise own work and work of others to meet deadlines
- Demonstrated proficiency using Microsoft Office products including Word, PowerPoint, and Excel; troubleshoot basic IT issues; prepare and format newsletters.
- Valid current driver’s license and bus license (desirable)

**Benefits for You**

Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packagin
- g Flexible working condition
- s Birthday leave - relax and take a day off on us
- Professional and career development opportunitie
- s Multiple career pathway
- s Discounted gym membership
- s Free counselling via Employee Assistance Program (EAP) and staff wellness progra
- m