Health Support Officer

1 week ago

Osborne Park, Australia Medibank Full time

**Your career in healthcare made personal**

At Medibank we’ve recently unified our health services under one brand - Amplar Health**.**

**Join Our Outpatient Direct Team as a Health Support Officer**

Are you passionate about making a difference in healthcare from the comfort of your home? We’re looking for a customer service superstar to join our vibrant Outpatient Direct Team as a Health Support Officer (HSO). In this role, you’ll help WA public hospitals manage outpatient appointments across a range of specialties and clinics, all while delivering exceptional service over the phone.

**What You’ll Be Doing**

As a Health Support Officer, you’ll be the friendly first point of contact for patients who need to:

- Cancel or reschedule outpatient appointments
- Update their contact details
- Receive general information about their upcoming visits

You’ll play a key role in ensuring patients feel supported, informed, and cared for, every step of the way.

**The Role at a Glance**
- Permanent, Full-Time (37.5 hours/week)
- 100% Work From Home - just bring fast, reliable internet and a private workspace
- 8-hour shifts scheduled between 7:30am-5:30pm WST, Monday to Friday
- Paid, face-to-face training from 3 November 2025 (8:30am-4:30pm) at our Medibank Perth retail store, 55 St Georges Terrace
- After training, transition to your agreed roster working remotely
- You’ll be part of a high-performing team handling over 300,000 calls annually, so comfort with fast-paced, high-volume environments is essential
- Expect to navigate multiple screens and WA Health systems with ease — we’ll equip you with the tools and support to succeed

**About You**

You’re a natural communicator with:

- At least 1 year of experience in a high-volume inbound call centre or customer service role (healthcare or medical reception experience is a bonus)
- A knack for building rapport quickly and showing empathy over the phone
- Confidence navigating multiple systems and screens - you’re tech-savvy and comfortable working across complex platforms
- A collaborative spirit and a genuine drive to grow your career in healthcare

No clinical qualifications are required — this is a medical administration role focused on service and support.

**Perks You’ll Love**

Working at Amplar Health means joining a team that’s transforming healthcare and enjoying some great benefits along the way:

- Excellent work-life balance
- 35% subsidised Medibank/ahm health insurance — including pets, travel, and more
- 14 weeks paid parental leave for all eligible employees — regardless of carer status
- Feel Good Health Hub — access clinical health and wellbeing services from your mobile
- Exclusive discounts with Apple, Samsung, Telstra, HP, SpecSavers, cinemas, theme parks, Wyndham Travel, and more

**Inclusion and Accessibility

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