Care Partner

The role of _Care Partner _works within the Mission and Mission in Action of HammondCare and plays a pivotal role in supporting older adults to live independently and well in their own homes.

The role is responsible for coordinating and reviewing care plans and supporting the **Client Care Operations Manager**in achieving strategic objectives and growing the clients we care for at HammondCare.

This role requires a deep understanding of aged care services, a client-centred approach, and strong communication and coordination skills. You will work closely with clients, families, and multidisciplinary teams to develop and implement personalised care plans that align with each client's unique needs, preferences, and goals.

**Please note: This role is Monday to Friday only, 9:00 AM to 5:00 PM, with no work required on public holidays.**

**Key Responsibilities**
- Assess and review clients’ needs, goals, and preferences to develop individualized care plans that align with their funding and HammondCare expectations.
- Collaborate with the Care Partner (Clinical) and colleagues from Care Delivery, Clinical Care, and Practice teams to ensure integrated and appropriate care for clients.
- Assist clients in developing and managing a budget that aligns with their funding, care needs, and service priorities.
- Ensure all provided services align with the client’s assessed needs and the Support at Home service list.
- Monitor and update client information, including case notes, assessments, and feedback, to identify changes, deterioration, or emerging risks, and adjust care as needed.
- Seek guidance and oversight from the Care Partner (Clinical), Client Care Operations Manager, and Clinical Team for clients with clinical concerns.
- Support clients during care transitions, including respite stays and post-hospital admissions, ensuring continuity of care.
- Engage in ongoing care discussions with clients, carers, and other key stakeholders, facilitating case conferences as needed.
- Monitor and respond to clients’ changing needs and emerging risks, ensuring care plans remain relevant, responsive, and person-centered.
- Provide client education using a reablement and health promotion approach, including:

- Supporting informed decision-making
- Providing independent advice, information, and resources
- Assisting with system navigation and service linkage
- Identifying and problem-solving issues and risks
- Advocate for clients, ensuring their views, rights, and concerns are acknowledged and escalated when necessary.
- Assist clients in providing feedback and complaints, and take an active role in managing and resolving concerns.
- Communicate clearly and intentionally with staff, clients, and families to ensure transparency and engagement.
- Manage client care in alignment with HammondCare’s Mission, Policies and Procedures, Strengthened Quality Standards, and the Support at Home Program Manual.
- Participate in continuous quality improvement initiatives to enhance care services and client outcomes.

**Essential/Mandatory**:

- Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action.
- Certificate IV in Aged Care, Certificate IV in Disability, Certificate IV in Community Services, Diploma of Community Services (Case Management) or Diploma of Ageing Studies and Services
- Experience in aged care, home care, or community care, with a passion for client-focused service delivery.
- Strong ability to develop, implement, and review personalised care plans.
- Excellent communication and relationship-building skills, with a commitment to advocacy and person-centred care
- Knowledge of Aged Care Quality Standards and compliance requirements.
- Experience working collaboratively with healthcare professionals, carers, and external providers.
- Strong problem-solving, organisational, and coordination skills.
- Experienced in operating effectively in a multi-site environment.
- A current driver’s licence and safe driving record. Willingness to travel between HammondCare’s sites and services.
- Excellent communication skills and ability to communicate with clients from diverse backgrounds
- Strong administrative and computer skills.
- Ability to work independently and as part of a team.
- Empathy and patience.

**Culture**
HammondCare Home Care has a relationship-based approach to care, and our team members take the time to fully understand the individual needs of every person we care for.

**Benefits - What’s in it for you?**
- Maximise your take-home pay with salary packaging
- Training & career development opportunities
- Paid Bonus Schemes e.g. Refer a Friend
- Employee Assistance Program (EAP)
- Discounts across a range of household names such as JB HI- FI, Samsung and The Good Guys
- Fitness passport membership which includes gyms, group classes and pools

**Fitness Passport Membership**:

- Unlimited visits across all fitness facilities in the HammondCare program
- Individual and F