Ict Destination Support Officer

6 days ago


Springwood, Australia Mingara Leisure Group Full time

Our people are the beating heart of our club and are vital to the success we continue to experience. We love people who are passionate about creating memorable experiences and who love to laugh and smile while at work. We need more passionate people to help us grow into the future.

To fulfil this role you must possess at least 5 years’ experience as an IT Support Officer (or in a similar position) in a medium-sized organisation. You will need to be an organised member of the team with the ability to adapt to a changing environment and have a strong work ethic. In addition, this role requires working within teams at different destinations so a positive attitude is a must. This is a fantastic opportunity to expand your knowledge, improve your skills and take on the next challenge.

To take on this role as IT Destination Leader your focus is:

- An ability to have ownership and work both autonomously & inclusively
- Core Microsoft knowledge and support i.e. Desktop/Server support (current)
- Manage all IT related request via the ticketing system
- Active Directory management, on-premises and Azure
- Mail and SMTP management, specifically O365
- Virtual environment, concept and administration (VMWare & Hyper-V)
- Teams and SharePoint support and administration
- Teams Telephony
- Mobile platforms
- Multi-site connectivity
- Basic System Administration i.e. Backups, patching, stability and upgrades
- After Hours Support (on a rotating roster)
- POS Support
- Create, update and evolve any relevant documentation knowledge base information

Desirable Experience:

- Experience with integrations
- Small project management
- Complex reporting environments
- Maintaining document libraries on-premises and Cloud
- Provide technical support on reporting environments to end users
- Analyse & Troubleshoot workflow processes
- Facilitate the ongoing system integration needs of the business
- Network support
- Knowledge of video conferencing systems

If this role sounds like you, then we would love to hear from you


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