Manager, Gpt Space&co

Office Asset Management
- Full Time
- Melbourne, VIC

**Together, we can do great things.**

We shape leading experiences across office, retail, logistics and student accommodation.

We’re one of Australia’s largest property groups, managing $35 billion worth of assets across the country.

Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. They’re inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.

This passion and expertise creates an employee experience that puts wellbeing, flexibility and opportunity first.

Come join us.

**The role**

We have an exciting, full time opportunity for a Manager, GPT Space&Co to manage all operational requirements for the Space&Co venue at 8 Exhibition Street. With a clear vision to establish GPT Space&Co as Australia’s leading provider of flexible workspaces, you will consistently elevate both the brand, and the member experience each day.

Customer experience is at the heart of everything we do and aligned with our ‘Experience First’ value, you will be committed to creating inspiring, world-class workspaces and delivering exceptional customer experiences through effective communication, proactive facilities management, and engaging customer interactions and activations.

You will also support other venues from time to time within Melbourne CBD and as needed, Sydney and Brisbane.

**What you will be doing**
- Being the welcoming face and key point of contact for all members and guests, promptly addressing their enquiries and requests and ensuring everyone has a positive experience with us
- Effectively managing external meeting room and workshop bookings, ensuring smooth execution on the day, addressing all user needs (including technology) and identifying and executing opportunities for upselling and re-booking.
- Increasing member loyalty through proactive engagement, regular catch-up meetings (in collaboration with the Sales Team), and innovative initiatives that consistently elevate satisfaction and strengthen long-term relationships.
- Managing the entire life cycle of our customer journey with the support of the National Sales team, from onboarding, engagement, retention, and renewal processes to maintain accurate records and provide a seamless and rewarding experience at GPT Space&Co.
- Coordinating and overseeing venue maintenance, in collaboration with the building management team and relevant stakeholders, maintaining an excellent standard of venue presentation and operation.
- Managing venue billings and contributing to the overall cost management and financial success of GPT Space&Co with support from the Regional Manager.

**What makes you stand out**
- We are looking for a strong customer focused professional with demonstrated front of house experience, ideally from the service, hospitality and events industries, looking to continue to develop and step forward in their career.
- You would thrive on building relationships and take pride in working proactively and autonomously. As a natural communicator, you are confident in managing multiple projects and delivering great customer solutions for the business. You will have the innate ability to quickly build rapport with stakeholders and have a proactive mindset whilst having exceptional attention to detail, good organisational and time management skills, and the ability to work autonomously.

**What makes us stand out**

**We value our people**
- Enjoy flexible working arrangements and generous leave options.
- Experience market-leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work.
- Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
- Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
- Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.

**We know the power of a great experience**
- Ranked 5th in the 2025 Gender Equality Global Report released by Equileap.
- Placed 1st of real estate investment trusts in the S&P Global Corporate Sustainability Assessment 2025 Yearbook.
- Earned a gold ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
- Awarded our fifth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2023-2025.
- Accredited Family Inclusive Workplace.
- Committed to our second Stretch Reconciliation Action Plan (RAP).

**Everyone counts**

**Let’s get started**
- If this role sounds like you, we want to hear from you. Go for it