HR Solutions Advisor

In Australia, the J.R. Simplot Company's core operations are food manufacturing and agriculture, encompassing potato, vegetable, seafood and sauce operations. We supply a wide range of frozen, shelf-stable and chilled products to major retail and foodservice customers in Australia and New Zealand. The Simplot Global Food business includes 17 food manufacturing and processing sites, serving retail and foodservice customers in 37 countries, with 8,000 people across North America, Latin America and Asia Pacific. Globally, the J.R. Simplot Company employs 15,000 people, driving innovation and excellence across diverse industries.

Within the Australian market, we are a leading provider of quality, nourishing and sustainable food, focussed on creating meals that maximises value from the best Australian-grown produce and global seafood. Our iconic brands have been an integral part of Aussie life for generations, and include Leggo's, Birds Eye, Edgell, John West and Chiko.

**Culture & Benefits**:
At Simplot, we are fuelled by our purpose: We Contribute to Feeding Our World. We imagine a better future and set goals to reach it. We are committed to working as one Simplot and are guided by our shared values:

- Respect for Resources
- Spirit of Innovation
- Passion for People

We embrace diversity, equity, and inclusion. We care about creating an environment that promotes safety and wellbeing and where our people feel supported, respected and empowered. We do not tolerate any form of discrimination and are committed to providing equal opportunities for all our team members.

Simplot is passionate about cultivating a future where good ideas and inspiring possibilities have the chance to grow. We want our team members to build exciting and fulfilling careers with us and offer professional and personal growth opportunities.

**The Perks**:

- Flexible working arrangements and a variety of engaging Health and Wellbeing programs
- Diverse Leadership Development Programs and Professional Development Support
- Employee Reward and Recognition Program
- Bonus incentives and discounted Health Insurance
- Sensory Club Program - Enjoy and taste our new product launches and access to our Culinary cooking sessions
- Novated Car Leasing Agreements
- Income Protection Insurance
- Opportunity to purchase additional annual leave

Simplot values the creativity and meaningful relationships that grow through face-to-face connection while also recognising the importance of flexibility for our team members. Our hybrid work environment includes four days in the office, with Wednesdays as our dedicated ‘Connect Day' bringing everyone together to strengthen our successful culture of innovation and collaboration.

**About our role**:
The HR Solutions APAC team supports HR activities for the Asia Pacific Region, primarily Australia and New Zealand as well as India, South East Asia, China, Japan and Korea. As a HR Solutions Advisor you will be the first point of contact for Employees and Managers with employee-life cycle HR process, policy and system related queries that cannot be resolved through employee self-service; including but not limited to Onboarding, Position Management, Job and Compensation Changes, Performance Management Process, Employee Benefits, Offboarding and more.

We currently have an opportunity avalable to join our team on a part time basis, 22.5 hours pw. You will play a key role in delivering a positive employee experience by providing outstanding customer service through inquiry management and resolution, researching solutions, and escalating complex inquiries as needed.

**What you will do**:

- Serve as the first point of contact for employees and managers with General HR process, policy and HR Information System queries via various intake channels (e.g. Teams, phone, ticketing system).
- Utilise HR Ticketing system to address, track and resolve HR customer inquiries in line with Service Level Agreements.
- Partner with Centers of Excellence (COEs) to execute cyclical HR activities such as Performance Management, Compensation Awarding and Talent Review.
- Administer key HR processes such as reviewing and approving HRIS workflows, processing new hires, Job and Pay changes, generating Contracts and managing Offboarding process.
- Partner with Total Rewards COE and external vendors to administer Benefits programs for Australia and New Zealand.
- Monitor compliance for specialty areas of HR function (ie. Audits, Visa Compliance).
- Create, maintain and follow standard work instructions with a focus on continuous process improvement, automation and standardization.
- Participate in and lead project initiatives to improve and implement HR processes, practices and procedures.

**About You**:

- Relevant experience and/or tertiary qualifications in HR or business-related discipline.
- You have a solution and service-oriented approach to problem solving.
- Exceptional communication skills both written and verbal, with ability t