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Dental Receptionist

3 weeks ago

Brisbane, Australia Aboriginal & Torres Strait Islander Community Health Service Brisbane Limited Full time

**Introduction**:
About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

**Description**:
Please note that it is a genuine requirement that this position be filled by an Aboriginal or Torres Strait Islander person in accordance with s25 of the Anti-discrimination Act 1991 (Qld).

About the Role

As a first point of contact the Dental Services Receptionist is required to ensure the patient flow is conducted with mínimal interruptions by effectively using time management skills, informative communication skills while observing the overall demeanour of the patients in waiting.

Duties

Actively contribute to the implementation of the Dental Services Model of Care with particular emphasis on the role of the Dental Services Receptionist.

Commencement of Patient arrival and contact.

Completion of Patient exit.

Effectively prioritise attending to phone calls and messages while performing reception duties.

Effectively manage appointments.

Contribute to the success of the patient flow.

Commit to a high level of quality management for ATSICHS through use of LogiQC quality management systems.

Ensure the handling of patient correspondence is in accordance with ATSICHS Privacy Policy and Procedures.

Contribute towards ensuring the Dental Service Billing function is in accordance with the ATSICHS Policies and Procedures.

Commit to ongoing CQI & Clinical Governance with annual reviews into the efficiency of the service provision.

Cultivate productive working relationships at all levels, which support the nurturing of internal and external relationships, facilitates cooperation, trust and respect, values differences and diversity and guides, mentors and focuses on the development of staff.

Culture

Enjoy working in an organisation that makes a difference in the community. Join our friendly and supportive Dental team that will help you grow personally and professionally.

**Benefits**:

- Starting annual salary $58,802 per annum.
- 11% Super + Not for Profit Salary Packaging (Increases your take home pay).
- Work for a leading Aboriginal and Torres Strait Islander, community-controlled organisation.
- Supportive and collaborative team of dedicated professionals.

**Skills and Experiences**:
COVID-19 Requirement
- Immunisation history showing you have received two doses of a Covid -19 vaccine is encouraged.

**Essential**:

- Certificate III Administration
- Previous experience working in a Dental Services or Medical administration role
- Previous experience working with culturally diverse people
- Demonstrated ability to meet targets and performance outcomes
- An ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander People
- Sound knowledge of Microsoft Suite Applications
- Sound knowledge of Dental Services Administration processes e.g. Referral, booking patients, scanning confidential records
- Working with Children’s Card (Blue Card) or be eligible to apply
- Please note that it is a genuine requirement that this position be filled by an Aboriginal or Torres Strait Islander person in accordance with s25 of the Anti-discrimination Act 1991 (Qld)

**Desirable, but not mandatory**:

- Previous experience working with Mmex

Previous experience with Dental Management Software e.g. Exact.

How to apply

Only successful applicants will be contacted.