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Technical Services Lead

2 weeks ago

Heidelberg, Australia Healius Full time

Technical Services Lead

**Job Reference**:16292

**Why You Will Be Excited About This Role**

At Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians. And right now it's an exciting time to join us.
- We’re looking for an experienced and proactive Technical Services Lead to take ownership of IT service delivery across our business divisions. In this key leadership role, you’ll ensure the smooth and efficient operation of critical technical services in line with defined service levels. This is a unique opportunity to shape the performance of IT services, drive improvements, and influence both technology outcomes and business success.

**About Us**

Healius employs 8,000+ passionate people, with an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia.

We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities.

This means that you will be working with purpose whilst being a part of a business big enough to offer interstate mobility, job security and opportunities to fulfill your career ambitions.

**What You Will Be Doing**

**Your key responsibilities will include**:

- Leading the management, provision, support, and availability of Healius’ enterprise technical services
- Owning incident escalations, service restoration, and ongoing service performance
- Managing technical staff, including performance reviews, career development, and team culture
- Overseeing the prioritisation of service delivery based on business and customer needs
- Driving continuous improvement initiatives and identifying opportunities for efficiency
- Supporting a wide range of technologies and resolving complex technical issues
- Ensuring availability of services 24/7 in alignment with SLAs and KPIs
- Exploring alternative technologies and innovations to support strategic goals
- Participating in key meetings and acting as the final escalation point for technical solution conflicts
- Ensuring team alignment with change control, uptime standards, and production system stability
- Maintaining data confidentiality and complying with all WHS policies and procedures
- Promoting an inclusive, agile, and collaborative team environment

**What Type of Person Will Be Successful**

**These are the type of attributes & skills you would possess**:

- 2+ years of experience in a technical leadership or IT operations role
- Proven experience managing technical support and service delivery functions in a complex environment
- Strong working knowledge of ITSM tools, particularly ServiceNow
- Experience managing full lifecycle of IT service tickets (incidents, tasks, escalations)
- Comfortable working with diverse stakeholders across all levels of the business
- Solid understanding of ITIL frameworks and best practices
- Exceptional planning, time management, and organisational skills
- Strong communication and interpersonal skills, with the ability to lead and influence
- Proficiency in preparing technical documentation, presentations, and training material
- Ability to prioritise competing demands and remain calm under pressure
- Skilled in conflict resolution and problem-solving in high-pressure environments
- A collaborative, team-first approach with strong independent decision-making capabilities
- Familiarity with the healthcare sector is a bonus
- .

**Benefits, Perks and Wellbeing**

**As part of working for Healius, you will have access to a range of benefits & perks including**:

- **Benefits platform** - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
- **Fitness Passport**- Access top fitness centres & pools across Australia at a subsidised rate.
- **Corporate health insurance discounts**, banking benefits and novated leasing salary packaging.
- **Career growth and development opportunities** with access to a comprehensive library of online courses and learning paths via our e-learning platform.
- **Confidential health and well-being support**through our Employee Assistance Program, available to all employees and their family members.

**Our Commitment to Diversity And Inclusion**

Healius Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

**How To Apply**

**Healius is committed to responding to every applicant.