Centre Manager

Work for a reputable company with a strong presence in the heavy vehicle industry
- Permanent, secure position with steady workflow and great team culture
- Your chance to take the next big step in your career with a great support system

Western Truck Repairs is a renowned brand in the heavy vehicle smash repair industry and is a division under AMA Group - Heavy Motors. We offer a complete range of services, from minor mechanical and accident repairs, to complete hand-finished re-builds, we really can do the lot

Western Truck Repairs have a great network with towing & salvaging operators, to ensure we can provide the upmost service to see each job right through from beginning to finish.

With a convenient location near Melbourne's Ring Road and Westgate Bridge, you'll be part of a team that serves the local trucking community with pride and professionalism. Our facility is a bustling hub of activity, with experienced panel beaters, mechanics, body builders, fabricators, spray painters, chassis aligners and electricians working together as a cohesive team. We pride ourselves on positive culture within our workplace & love growing our team as we continue to expand

**The Opportunity**

We are on the lookout for the right person that can take accountability of this site and control all the activities, ensuring that all work is undertaken in a timely and correct manner, thereby ensuring quality repairs, customer care and satisfaction. Our goal is to maximise the profitability and reputation of the business at all times, whilst maintaining a safe working environment for all staff.

**Responsibilities**

Work Health and Safety
- Ensure that the site remains safe by maintaining the WHS management system
- Immediately reporting and recording any safety incidents or near misses and actioning required
- Ensure all environment policies and procedures are followed

Customer Service and Stakeholder Management
- Ensure exceptional customer service is provided to all clients and work providers
- Monitor scores and feedback and action as required.
- Upon collection, ensure clients are walked through the repairs
- Ensure the day-to-day relationship with all work providers are upheld and protected

Quality and Vehicle Management
- Ensure vehicles are repaired to their pre-accident condition
- Ensure final QA Inspection is carried out
- Resolve any quality or safety concerns
- Ensure comprehensive and accurate quotes are carried out
- Ensure upon vehicle’s arrival appropriate vehicle arrival inspection is carried out
- Ensure Quoting/Management System is updated to reflect completion and departure
- Ensure parts are ordered via parts management/ordering system and invoices, credit notes and returns are actioned
- Parts are labelled and stored accordingly

Production Workshop Management
- Oversee the production management of the workshop to ensure production targets are achieved and that vehicles are repaired to their pre-accident condition
- Proactively manage the incoming/outgoing of vehicles to maximise capacity of workshop
- Ensure vehicles are repaired as per the Job Sheet, Repair Method and SOP
- Ensure appropriate usage of consumables and materials are used to avoid wastage

P&L, Reporting and Administration
- Ensure the site is operating profitability, prepare and/or review P&Ls, budgets, ARC, job costings, KPIs, management reports, utilising the tools provided
- Ensure EOM & OEM reporting is accurate and submitted on time
- Ensure invoicing is carried out accurately for all clients/Work Providers and within invoicing timelines.
- Ensure all subcontractors engaged comply with the AMA subcontractor requirements
- Ensure clients are advised of monies prior to vehicle collection and money is collected

Leadership and People Management
- Proactively build and maintain positive work relationships and culture
- Update time keeping system to reflect absences
- Oversee the team on site, including but not limited to:

- Recruitment and onboarding of new team members (with appropriate authorisation)
- Ensure new team members are appropriately inducted prior to commencing work
- Conduct annual performance appraisals
- Handle employee misconduct/grievances in conjunction with People Team
- Ensure team members have current required licences and qualifications
- We know that sometimes people need non-standard work hours and would be happy to discuss the options available in this role, or similar roles across our business._

**Benefits**
- Rewards & recognition
- Career development and training
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers._
- No matter who you are, if you have the drive and talent to prog