Complaints Intake and Resolution Officer

4 days ago

Brisbane, Australia Queensland Government Full time

**In this role you will:
Receive and triage written and verbal health service complaints, notifications and enquiries whilst conducting thorough and timely comprehensive reviews of incoming material.
Communicate and document clear and accurate advice provided to stakeholders using the most efficient and customer centric approach.
Critically analyse complaint and notification information, including:
Making administrative decisions on complaints and other matters.
Providing complaint outcome correspondence detailing decisions and reasons.

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.

**APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button**

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This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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