Business Traineeship

**About Maxima**:
Maxima is a leading Group Training Organisation - we manage recruitment, placement and ongoing support of trainees and apprentices on behalf of our host employers. We aim to help you kick-start your career into the job or industry of your choice, boost your employment credentials and equip you with the skills and knowledge to be able to succeed in the future.

**Your Host Employer**:
Beyond Bank Australia is one of the largest, 100% customer-owned mutual banks in the country with credit union heritage. Formed more than 60 years ago by people who felt left behind by a banking system that didn’t meet their needs or expectations.
Their vision is not to be the biggest bank, but to be the best bank for relationships, striving to create and return value for customers and communities, and through this, help to change lives.

**Benefits**:

- Gateway into a secure career
- Earn while you learn with no study debt
- Supported by a dedicated Maxima Consultant
- Receive a nationally recognised qualification

**The Role**:
Maxima, and Beyond Bank Australia, are seeking a motivated individual to undertake a Business Traineeship as a Trainee Relationship Consultant.

Located at the Tuggeranong branch, the Trainee Relationship Consultant is responsible for advocating Beyond Bank Australia’s core values and delivering an exceptional customer experience that aligns to the Customer Ownership Strategy whilst achieving individual performance targets that contribute towards the overall branch performance.

Across 12 months you will work full time, gain paid, practical experience and study a nationally recognised **Certificate III in Business**. You will also receive continuous mentoring from a dedicated Maxima Consultant.

Some travel between branches may be required on an ad hoc basis.
**Duties Include**:

- Provide positive banking experience to new and existing customers
- Connect customer needs to Beyond Bank’s offerings through excellent listening skills
- Manage general enquiries and provide sound advice and information to customers
- Contribute to a high achieving team environment with commitment and strong work ethic
- Manage customer bank accounts, including opening, closing, and overseeing transactions
- Collaborate with specialists in the business to deliver the best solution for the customer

**About You**:

- Excellent customer service skills
- Willingness to learn and take initiative
- Thrive working under pressure and when multitasking
- Ability to build rapport with a variety of people
- Effective time management skills
- Proficient communication skills, both verbal and written

**Role Requirements**:

- National Criminal History Check (or willing to obtain)
- Previous customer service experience (desirable)
- Strong computer knowledge including Microsoft Office

**How to Apply**:
Recent school leavers are encouraged to apply.

National Traineeship wages and conditions apply.

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