Rostering Coordinator

Be part of a dynamic, client-focused team at ACESGroup’s Redfern Services Support Centre. In this role, you’ll manage employee schedules, coordinate workforce coverage, and ensure rosters are accurate, compliant, and efficient, while supporting both clients and staff. We’re looking for a proactive, organised professional who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in keeping operations running smoothly.

**Key Responsibilities**:

- Develop, maintain, and adjust rosters to meet operational and contractual requirements
- Liaise with employees and clients to confirm availability, shift allocations, and roster changes
- Ensure compliance with workplace agreements, EAs, and internal processes
- Manage ad hoc shift coverage and last-minute replacements
- Coordinate training sessions and site-specific inductions as required
- Monitor workforce capacity, report potential gaps, and proactively address client needs
- Maintain accurate records and communicate clearly with employees, stakeholders, and clients.

**Skills & Experience**:

- Previous experience in rostering, scheduling, workforce coordination, or service support
- Leadership or team management experience (preferred for Services Support Lead)
- Security industry background (desirable)
- Strong organisational, planning, and time-management skills
- Excellent communication and interpersonal abilities, with experience liaising with clients
- Ability to multi-task, prioritise, and work independently in a fast-paced environment
- Sound understanding of scheduling best practices, agreements, and compliance (desirable)
- IT savvy - confident in data processing across multiple systems; intermediate Excel skills
- Proactive, solution-oriented, hands-on, and innovative mindset
- Security Licence (desirable but not essential).

**About Us**:
ACESGroup are a leading national provider of security services to a large portfolio of public and private facilities. We are an established, respected and reputable business with more than 40 years’ experience partnering to provide security services to a diverse range of industries and facilities. Our team members keep people and places safe in commercial facilities, public precincts, aviation facilities, education institutes, hospitals, parklands, technology precincts and major sporting & entertainment venues. At ACESGroup, we aim to be the industry leader where we don’t just offer jobs, we offer long term careers.
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**How to Apply**:
If you are ready to join a dynamic team with a company that truly values your contribution, then APPLY NOW You can also get in touch for a confidential chat with our Recruitment Team on (02) 96997711.

ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity
- ACESGroup do not accept referrals from recruitment agencies._