Customer Service Branch Network

7 days ago

Perth, Australia Commonwealth Bank Full time

**We are looking for customer service professionals to join our 95 William Street branch. Full time and part time opportunities available**

**Customer Banking Specialist Relief (20 hours/week)**:

- servicing branches in close proximity to the CBD.

Monday to Friday: 9:30 AM to 4:50 PM

**Customer Service Representative (Full time)**

Monday to Friday: 8.30am - 4.50pm

**Customer Service Representative (16 hours/week)**

Tuesday - Friday: 12:00 PM to 4:00 PM

**Branch Concierge (31.25 hours/week)**

Monday - Friday: 9:15AM to 4:15 PM

**Do work that matters**

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us.

**See yourself in our team**
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

**We’re interested in hearing from people who have**
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & the ability to articulate financial terms in a clear way
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 10/02/2025

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