Lobby Concierge

**Employment Type**: Temporary Full Time (up to Jan 2026 with potential to extend)
**Position Classification**:Admin Officer Level 6
**Remuneration**: $80,340.91- $ $82,240.21, plus Superannuation
**Location**: 1 Reserve Road, St Leonards NSW
**Hours Per Week**:38
**Requisition ID**:REQ550666
**Closing Date**: Thursday 13 March 2025 (11:59PM)

Join our Front of House team at Ministry of Health for an exciting temporary full time employment opportunity and be part of the team enriching health in millions of ways every day.

**About us**
- We offer robust development and growth support to all our employees, ensuring you have the resources and opportunities to thrive in your career.
- Our core values of collaboration, openness, respect, and empowerment are more than just words - they're the guiding principles that shape every aspect of our work.
- Committed to fostering diverse and inclusive workplace for all.

**About the role**

With your skills and experience, you can contribute to the millions of ways we’re enhancing health and wellness while developing your career as part of the largest health organisation in Australia.

We’re looking for an efficient Lobby Concierge who has strong receptionist skills and extensive experience on the switchboard. Lobby Concierge provides services to key stakeholders such as visitors, staff and related government agencies to support the achievement of NSW Health's objectives.

As the face of 1 Reserve Road and the NSW Health organisations that occupy the premises, the focus of this role is to deliver the highest quality service standards at maximum efficiency and productivity. For special events or other business requirements, there may also be occasional early starts from 6:30am, and finishing times up to 8:00pm.

**What you will do**
- Provide a high customer service experience and timely communication to all staff and visitors at the front desk in a friendly and professional manner.
- Address questions and concerns efficiently and effectively and direct incoming calls and messages to other agencies.
- Address complaints from dissatisfied customers in the first instance and be aware of the escalation procedure if the complaint cannot be resolved.
- Supporting the Concierge and Events team when required.
- Acting as a Fire warden and First Aider when required.

**About you**

We are seeking motivated and committed individuals who can support the work of NSW Health with:

- Demonstrated ability in providing high-level customer service with experience in a similar role as front-line staff for a large, complex organization.
- Knowledge and use of multifaceted telephony system and proficiency in Microsoft Office software.
- Effective interpersonal and communication skills, both oral and written and the ability to liaise with people at all levels.
- Experience working in a high volume and demanding professional environment with a capacity to prioritize competing demands and achieve results.
- Demonstrated ability to proactively manage workload and to work independently with mínimal supervision.

**How to apply**

At The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.

**Target Questions**:

- Demonstrate hospitality and customer service industry experience similar to the role, including switchboard.
- Demonstrate effective interpersonal and communication skills with a customer focused approached.
- Experience working in a high volume and demanding professional environment with a capacity to prioritise competing demands and achieve results.

**Closing Date: Thursday 13 March 2025 (11:59PM)**

**Need more information?**

**Our commitment to Diversity and Inclusion**

At the NSW Health we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia.

**Additional information**
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.

For more information about working at the NSW Health, please visit our career portal.

**Applications Close: Thursday 13 March 2025 (11:59PM)