Customer Due Diligence Advisor

**About the Role**

As the Customer Due Diligence Advisor you will be regarded as a senior member of the team and assist the Customer Due Diligence Manager to deliver Great Southern Bank’s ongoing KYC requirements in line with the Australian AML/CTF act. This is a critical process that supports Great Southern Bank to be compliant from a legal and regulatory perspective.

The role is a fantastic opportunity to supervise, mentor and lead a subset of customer due diligence officers whilst focused on on-going KYC requirements and AML/CTF processes. With a focus on service, you will be an escalation point for other team members solving complex matters as required. This over-time provides the opportunity to grow and be part of a niche, valued and specialised group within Great Southern Bank.

**About you**

To be successful in this role you will have the below skills, knowledge and experience:

- Demonstrated experience (3-5 years) across both customer facing and back-office operational banking with knowledge and understanding for the value operational activity provides to the customers journey;
- Experience in a similar role, specifically working and supporting customer onboarding and/or KYC, and/or AML/CTF management;
- Demonstrated understanding for identification and verification of KYC/AML and regulatory compliance documents;
- Developing people management skills, in particular staff coaching, team leadership and the ability to motivate a team.
- Experience in conducting staff training and quality assurance.
- Proven customer service orientation with clear accountability and ownership on delivery outcomes;
- Demonstrated analytical thinking and problem solving with a high attention for detail;
- Experience working within a team, with proven ability to collaboratively and cohesively deliver toward a common goal;
- Strong adherence to policy and procedure;
- Ability to work and thrive in a business environment, often under pressure, prioritising deadlines and communicating with your leader to manage expectations on delivery deadlines;
- Strong communicator, written and verbal with the ability to escalate and articulate complex issues to senior leaders;
- Demonstrated experience in meeting and exceeding targets and customer expectations;
- Demonstrated willingness and ability to embrace organisational change including use of technology; and
- Ability to analyse and problem solve in the context of change and continuous improvement. In this section, insert dot points covering the experience, knowledge and skills requirements for the role that are essential and / or desirable.]
- Completed year 12 certificate or equivalent; and
- Customer contact experience and resolution management.
- Industry related study, qualifications and/or experience desired

**What’s in it for you?**

We want you to make an impact. You can be part of a growing and innovative organisation, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game.

You will be able to make a bigger difference with us While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

We believe that investing in our people is central to upholding our great culture. To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing. We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options. Read more about these exciting benefits on our careers site
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected._ _We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers._ _We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._
- #LI-Hybrid_