Customer Service Officer

24 hours ago

Nerang, Australia Capital SMART Full time

Join a supportive and engaging workplace where we help each other to succeed.
- Additional two weeks paid Emergency service (volunteer) leave.
- We invest in our people with our tailored succession planning

SMART leads the way in accident repair technology and now, we're the winner of the **Best Workplace (MSO) - Paint & Panel Awards, 2024**

This is a full-time role. You'll enjoy every weekend off and work alongside a team of professionals, Monday to Friday from 8.00 am to 4.00 pm.

We’re proud of our strong partnerships and growth that continues to be enabled by our 1500 + team members across Australia and New Zealand. We maintain our focus on innovation and seek to positively influence the industry.

Join us and you’ll be provided with uniforms, training, career development, ongoing support, staff discounts, and regular incentive programs.

As the Customer Service Officer, you will be the first point of contact for our customers, providing up to date information about their repairs and instilling confidence that the customer has left their car in very capable hands. In addition to that, this role will include (but not be limited to:)
- Ensuring the environment is always customer friendly.
- Checking in all customers as they present for their assessment.
- Providing a caring and professional service during all customer interaction
- Managing the customer return to collect vehicle once repairs are completed and addressing any concerns.

**Does this sound like you?**
- Have previous experience in a customer facing, fast paced environment
- Strive to achieve a positive customer experience in every interaction
- Have high attention to detail
- Be organised and has exceptional time management skills
- Build rapport in person as well as over the phone
- Work well in a team

**Benefits**:

- Site initiated incentives, including BBQ lunches, gift cards, team dinners and events, end of year XMAS function, annual cash awards for our best performing individuals and teams.
- Referral bonus for recommending a friend to work with us - Up to $2000
- Annual performance-based reviews
- Free lunch once a week.
- Discounts on parts and tools.
- State of the art technology at your fingertips.
- We promote from within, securing your future.
- Uniforms provided.
- More than 55 sites across Australia and New Zealand.
- Service awards.
- Full-time, permanent role on offer.
- Staff incentives including access to our facilities to conduct repairs on your own vehicle.
- Guaranteed holidays over Christmas with our festive season shutdown.
- ** Most importantly - We value our Team. People and Safety are our number one priority**
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _
- No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._

For a confidential discussion, Call or SMS

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