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Implementation Consultant
3 weeks ago
Company Description
Take a seat on the Xplor rocketship and join us as an Implementation Consultant, to help people succeed across the world.
You’ll join our Fitness & Wellbeing vertical where we’ve recently brought together our Boutique Wellness and Health & Fitness business to form a single, global vertical that serves clients around the globe in key markets like the US, Canada, UK, Europe, Japan, Australia and New Zealand. We have market-leading software products like Mariana Tek, TrueCoach, Clubware, Resamania and Xplor Recreation as well as Commerce Accelerating Technologies like Connect (Brandbot) and Insights (Intelli-hub) that are designed to help our clients manage and grow their business.
**Job Description**:
**About the opportunity**
Are you currently working in the fitness, wellbeing and leisure industry? Are you the 'go-to person' for all things technical? Have you trained internal staff on how to use your business systems? Are you looking to take the next step in your corporate career? If so, we want to hear from you.
Reporting into the Implementation Team Lead, You'll primarily be responsible for guiding our clients through successful implementations of Xplor Recreation Solution. You collect business processes, consult on configuration of the software based on customer requirements and provide training to customers.
Some of the other responsibilities you’ll have:
- Facilitate implementation of a CRM solution for our Australian customers from initial scoping of the customer engagement to final installation.
- Deliver full cycle software implementation plan for our customers.
- Consult customers on inefficient processes and provide alternative solutions.
- Create trust and transparent relationships and communication with key internal and external stakeholders.
- Conduct discovery meetings and perform information gathering and gap analysis on the existing system.
- Ensure project schedules and deadlines are met.
- Work closely with the implementation team to ensure configuration is completed according to requirements.
- Conduct weekly meetings and provide status and progress update on the project.
- Review and assist with the creation of training materials and participate in product improvement sessions
**Qualifications**:
- 2 years of relevant experience
- Knowledge of or someone who has worked in the Fitness & Wellbeing Industry
- Advanced understanding software systems - ERP, CRM, Member Management etc
- Advanced communication (oral and written) skills.
- Stakeholder management skills and experience
- Ability to work as part of a team but also the ability to manage and drive the process
- Demonstrated ability to prioritize and multi-task in a deadline-driven environment.
- Ability to collaborate as a productive and active team member.
- Experience in the Health & Fitness or Leisure industries would be beneficial
- Proactive, self-motivated learner with a strong drive to achieve personal goals
- Ability to work in a team where you manage your own time and priorities
- Motivated by a fast paced environment where you will have to constantly adapt - no two days are the same
- You’re a true team player who knows that we all have to sometimes roll up our sleeves
- You align with our four core values and you’re simply a good human
Additional Information
**What does it mean to work for Xplor?**
Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.
Some of the perks of working with us:
- Unparalleled opportunities to learn and accelerated career development
- A collaborative, team environment with people who truly love what they do
- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
- Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
- Access to EAP
- Fully flexible work arrangements
**More about us**
We're the first global platform integrating software, payments and Commerce Accelerating Technologies to help businesses succeed. We offer software solutions for businesses in fast-growing ‘everyday life’ industries: Childcare & Education, Fitness & Wellbeing, Field Services and Personal Services - and a global, cloud-based payments processing platform.
With operations in North America, Australasia, Europe, and the UK, we serve over 75,000 businesses that processed over $27 billion in payments, in over 140 countries in 2020.
In the F&W vertical, we have more than 600 Xplorers working in offices and remotely around the world, and we are passionate about fitness, stellar customer support and developing technology that solves problems for busy people. Our products are already revolutionizing fitness, by automating admin and other tasks for small business owners, enterprise clients and personal trainers, so they can get
