Rto Front Desk/administration Assistant

2 weeks ago

Sydney, Australia Enlighten Talent Pty Ltd Full time

**About Us**

Greenwood academy is a leading Registered Training Organisation (RTO) and CRICOS provider delivering nationally recognised training to both domestic and international students. We are passionate about student success and pride ourselves on offering a supportive and professional learning environment across our Sydney campus.

**About the Role**

We are seeking a friendly, well-organised and detail-oriented Reception / Student Services / Administration Assistant to join our growing team. This is a vital front-of-house role supporting day-to-day campus operations and providing outstanding service to our students, staff, and visitors.

**Key Responsibilities**
- Be the first point of contact for students, visitors, and incoming calls
- Support students with enrolment, orientation, and ongoing course-related enquiries
- Issue academic documents (e.g., COEs, transcripts, attendance reports)
- Maintain accurate student records and documentation in line with compliance standards
- Monitor attendance and support academic intervention processes
- Assist with general admin tasks including data entry, filing, scanning, and staff support
- Help coordinate student activities and events
- Ensure the reception area is welcoming, organised, and professional

**What We're Looking For**

**Essential**:

- Previous experience in reception, student services or administration
- High attention to detail and efficient organisational skills
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office and student management systems (e.g. RTO Manager)
- Ability to multitask and manage time effectively in a fast-paced environment
- A positive, team-focused attitude with a strong customer service mindset
- Understanding of RTO/CRICOS compliance and operations

**Desirable**:

- Qualification in Business Administration or related field
- Experience working with international students
- Multilingual skills highly regarded

**Job Types**: Full-time, Part-time, Casual

Pay: $24.95 - $33.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- SYDNEY NSW 2000: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- RTO: 1 year (preferred)

Licence/Certification:

- Police and Working with children Clearance (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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