Administrative Support Officer

Ambulance Victoria's (AV) mission is to improve the health of our community by delivering innovative, high-quality emergency & critical care services.
AV is seeking an experienced Administrative Support Officer (ASO) to provide full range of high-level administrative support and related services across Adult Retrieval Victoria (ARV) as required to support the Director and the Operations Manager's Day to day activities.
This is a full time, permanent position currently based at AV's South Melbourne complex.

ABOUT THE ROLE
Reporting to the Operations Manager of ARV, the ASO acts as the initial point of contact for the Adult Retrieval department.

Responsibilities of this position include, but are not limited to:

- Screening calls, answering routine enquiries and processing messages for follow-up/action/referral.
- Assist the management team with administrative and secretarial support including diary management, organising meetings, coordination of travel and accommodation arrangements, preparing high quality documents, reports and related material.
- Provide secretarial support at meetings, including preparation of agenda items and supporting documentation, and recording, preparing and distributing minutes.
- Review and screen submissions, business cases, briefing notes and memos to the Director and the Operations Manager and ensure compliance with ARV policy and procedure.
- Establish and maintain business systems for ARV department as requested to ensure the efficient retrieval and dissemination of information
- Provide support and advice regarding ARV purchasing activities including processing invoices and managing petty cash. Liaise with suppliers and AV Procurement department to resolve issues

ABOUT YOU
- Tertiary qualification in a business administration, human resources or related experience in this discipline
- Extensive experience and expertise in providing secretarial and administrative support at a senior management level
- Experience in the development and maintenance of administrative systems
- Knowledge of medical terminology

We are looking for someone with strong conceptual, analytical & problem-solving skills to identify issues and recommend appropriate action. With interpersonal and influencing skills to match you are able to easily gain acceptance and support for your ideas. Your ability to perform in a high-pressure environment coupled with your initiative and confidence ensures issues and ideas are identified and addressed appropriately. Matters of a confidential nature are to be handled appropriately and diplomatically with a level of judgement and maturity.

WORKING AT AV
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you

Successful applicants need to provide evidence of having received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check.

This position is graded an ACS4A for which the annual salary is $76,263 plus 10.5% superannuation.

HOW TO APPLY
Applications should include
- A covering letter and current resume
- A document addressing the selection criteria in the position description

Our diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.