826109 - Desktop Services Technician, Level Ii

Geosyntec, a fast-paced and deadline-driven environmental professional services firm is seeking an enthusiastic, independent, resourceful, and experienced **Desktop Support Technician, Level II** to join our growing Information Technology team to ensure company systems and networks are always designed, developed, deployed, and managed with an emphasis on strong, effective security and risk management controls. A strong focus on customer service for regular interaction with company employees, to identify and resolve problems expeditiously, in accordance with established standards and procedures, is required. **This position would work out of our Brisbane, Australia office with the option to participate in our company s hybrid work program working in the office two or three days a week and from your home office.**

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

Is this the right position to help achieve your professional goals? Some of the key responsibilities for this position include:

- Perform intermediate to advanced desktop administration and client/desktop service and support in supporting, maintaining, and managing IT endpoint assembly, installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading of client-facing technologies.
- Perform imaging of computers using SCCM, creating bootable USB drives.
- Perform advanced troubleshooting and diagnostics for optimum performance by users of desktop computers, laptops, handheld/wireless devices, printers, copiers, and related computing technologies adhering to departmental procedure and company policy.
- Support intermediate to advanced Office 365 services.
- Administer appropriate levels-related security controls, governance, compliance, and data loss prevention to secure enterprise computing assets from vulnerabilities and threats (e.g., anti-virus, anti-spam, anti-spyware, etc.).
- Ensure complex customer needs are promptly monitored, addressed, documented, and resolved promptly and effectively through to customer satisfaction.
- Gather relevant information and provide regular updates to the manager and teammates regarding progress, risk management, potential business impact, resource management, timing, overruns, etc.
- Compose supporting technical documentation as it relates to this position.
- Cross-collaborate with all IT operating segments as needed.

**EDUCATION AND LICENSURE**
- Senior Secondary Certificate of Education. (required)
- Tertiary degree (Bachelor s, U.S. equivalent) or Technical and Further Education (TAFE) certification equivalent in Information Technology or related field. (preferred)
- Microsoft Office 365 Fundamentals (required), Certified Modern Desktop Administrator Associate (preferred), or equivalent Microsoft certification in Windows Operating System 10 min. (required)
- Apple certification. (preferred)

**SKILLS, EXPERIENCE, AND QUALIFICATIONS**
- At least 4 years of relevant experience in an intermediate to advanced computer, laptop, and mobile device support role; or an equivalent combination of education and experience. (required)
- Proficiency with systems-related diagnostics, troubleshooting, maintenance, and repair, including new installs, upgrades, optimizations, and general day-to-day operations. (required)
- Advanced experience with desktop administration and client/desktop service and support, maintaining and managing IT endpoint assembly, installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading client-facing technologies. (required)
- Advanced experience with troubleshooting and diagnostics for optimum performance by users of desktop computers, laptops, handheld/wireless devices, printers, copiers, and related computing technologies, adhering to departmental procedures and company policy. (required)
- Experience providing end-user call support, prioritization, and escalation of service needs. (required)
- Ability to work under pressure and exercise sound professional judgment in analyzing problems to resolve or escalate intermediate to advanced system issues. (required)
- Ability to handle multiple tasks to completion and through to customer satisfaction. (required)
- Proven organization/planning, customer service, and response skills. (required)
- Flexibility to travel to company offices throughout Australia, as needed. (required)
- Valid Australian driver s license and satisfactory driving record for business travel. (required)
- Visa sponsorship is not available for this position, current and valid work authorization for Australia without a current or future need for employment sponsorship. (required)

**CULTURE/EEO STATEMENT**

Geosyntec strives to hire and retain the best and brightest people in their fields. We look for exceptional interpersonal qualities, superb written and verbal communication skills, practical and administrative problem-solving abilities, plus the passion for excellence and quality.

Geosyntec is an employee-owned, global