Patient Services Assistant

Job Requisition ID: 5345
- Legal Entity: Monash Health
- Location: Cheltenham, VIC, AU, 3192
- Employment Type: Full Time and / or Part Time
- Posting Date: 29 Jul 2025

**Monash Health is a great place to work**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers**.

**Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives**.

**Welcome to Boollam Boollam Aged Care Centre**:
Nestled within the leafy grounds of Kingston Centre in Heatherton, Boollam Boollam Aged Care Centre offers a state-of-the-art, purpose-built residential facility dedicated to comfort, dignity, and excellence in aged care. With 150 beds across four thoughtfully designed floors, our modern infrastructure supports a warm, home-like environment, tailored to meet the unique needs of every resident.

**About the Role**:
Join our team as a Patient Services Assistant (PSA) on a part time ongoing basis in this exciting opportunity to work at the new Boollam Boollam Aged Care Centre

Being part of the Support Services team and reporting to the General Services Manager, PSA’s play a vital role in supporting nursing staff in the delivery of resident care. PSA’s do a range of tasks including cleaning, and equipment handling. Working as part of a team as well as the ability to work independently, PSA’s are responsible for maintaining a high standard of cleanliness, safety, and resident support.

Key responsibilities include (but not limited to):

- Daily cleaning, discharge room cleans, and unscheduled cleans
- Resident transfers using equipment such as bed movers and wheelchairs
- Bed making and resident discharge assistance
- Use of lifting machines and slings
- Cleaning and transferring equipment
- Supporting clinical teams with resident care tasks as directed

We currently some exciting opportunities available to work Monday to Sunday in the following shifts:
- 8:00 am - 3:30 pm
- 8:30 am - 4:00 pm
- 9:30 am - 5:00 pm

**About You**:
To ensure your success in this role, you will ideally bring your prior experience as a PSA or Orderly within an Aged Care or hospital setting with strong demonstrated knowledge of infection control and hygiene practices. You will have a passion for care and approach residents with respect and empathy. You are a reliable and punctual team member with great verbal and written communication skills; as well as intermediate computer skills. Whether you work independently or as part of a team; you always follow manual handling, safety protocols, and procedural instructions. With a strong commitment to delivering excellent customer service, you take pride in your work and have great attention to detail. You demonstrate excellent time management skills with the ability to prioritise tasks effectively, alongside a thorough understanding of resident identification procedures.

You are also required to currently hold:

- Certificate III in Health Services Assistance

**In Return**:
As a PSA, you will play a vital role in supporting resident care while working within a supportive and inclusive team culture. Monash Health offers ongoing opportunities for professional development and leadership training. PSAs benefit from job stability within Victoria’s largest public health service, along with clear career pathways across environmental and support services, as well as throughout Monash Health. Monash Health offers ongoing opportunities for professional development and leadership training.

As a Monash Health employee you will enjoy a variety of benefits, such as:

- Salary packaging options to increase your take-home pay
- Novated leasing for vehicles
- Full-time employees accrue a minimum of 5 week’s annual leave (pro rata for part-time employees)
- Free vaccinations
- Uniform provided
- Laundry allowance
- On site car parking available (at a cost)

**About Us**:
Our General Services Team plays a vital role in supporting Monash Health’s mission to provide safe, high-quality care. We are a diverse and dedicated group committed to cleanliness, infection control, and resident wellbeing.

Meet Jeanette McCaughan, Team Leader of Support Services at Monash Health, and learn about the vital role of our General and Environmental Services teams.

We’re proud of how our Support Services teams contribute to a safe, clean, and comfortable environment for patients and staff.

Watch now to discover the rewarding opportunities in our General and Environmental Services team.

Support Services: Support