Administration Support Officer

1 week ago

Kirrawee, Australia Chandler Macleod Full time

**About the role**

***
- this is the role for you

The Customer Service Support Administrator role is a position that reports to the Customer Experience Manager, with the primary purpose of supporting the Service department in an administrative and customer service capacity.

Key competencies for the Customer Service Support Administrator role include:

- Customer Service: Demonstrated strong customer service experience, excellent client-facing communication skills, and the ability to deescalate and resolve conflicts.
- Communication: High-level communication and negotiation skills with the ability to establish networks and productive relationships with internal and external stakeholders.
- Leadership: Commitment to corporate priorities and values, taking personal responsibility, and adhering to organizational policies and procedures.
- Time Management: Advanced time management and analytical skills to manage multiple tasks simultaneously and prioritize workload.
- Interpersonal Skills: Approach all personnel with respect and consideration, collaborate effectively with team members, and develop strong and collaborative relationships with internal and external stakeholders.
- Problem-Solving: Embrace flexibility, facilitate solutions, and make decisions based on understanding relevant issues, factual information, and logical assumptions.
- Organizational Skills: Ability to manage multiple tasks simultaneously, prioritize workload, and work independently as well as part of a team.
- Qualifications and Experience: Well-developed research, conceptual, analytical, and problem-solving skills, with the ability to prepare written reports, correspondence, and presentation material as required.

Overall, the Customer Service Support Administrator should be a motivated individual who can work well in a fast-paced and customer-focused environment while effectively supporting the Customer Experience Manager, Territory & Category Managers, and other departments within the organization.

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