Customer Service Team and Bookings Team

3 days ago

Frankston, Australia peninsula plus Full time

**_Peninsula Plus_**

An opportunity exists to join the Peninsula Plus Team. We have an incredible culture and support each individual at Pen Plus to feel inspired, excited and connected to our work.

We are located on the Mornington Peninsula and have three amazing hubs: Mornington, Frankston and Dromana.

Our Team comprises Speech Pathologists, Occupational Therapists, Psychologists, Psychotherapists, Social Workers, Allied Health Assistants, Specialists and a customer service team of 10. This cooperative and multidisciplinary environment provides varied professional experiences. You will work in a highly supportive environment with a fabulous team of professionals.

Our Customer Service team are responsible for dynamic communication and organisation of support systems that enable our therapists to give their best to their clients and ensure they have a seamless experience.

We are recruiting for our Booking Team and the Customer Service Team.

Our customer service team is our clients' first point of contact and represents the face of Pen Plus. We are looking for a warm, friendly and personable professional who is highly organised, efficient and a multi-tasking superstar with the ability to prioritise tasks to meet competing deadlines - and who is still happy to stop to give the children a high five and stamps and share a quick chat with parents.

Our Bookings Team works with families and our clinicians to ensure that we are able to make the biggest impact in the work we do. The team helps our clients/families understand the process, supports on offer and facilitates their onboarding as a Pen Plus client.
- Strong interpersonal skills and emotional intelligence.
- Exceptional communication skills demonstrated by professional, confident and effective communication with clients, referrers and team members.
- Able to work productively within a team environment and ability to communicate with a diverse range of people whilst remaining professional and polite
- Evidence of an advanced ability to prioritise, manage deadlines, work well under pressure, organize effective processes and be accountable for process outcomes
- Knowledge and experience of Medicare claiming and an understanding of the hardware and software that supports these systems
- Strong IT/computer skills with proven proficiency using practice management software. We are predominantly a paper-free practice, so the successful applicant must be able to work efficiently with information technology.

If you seek a long-term position where you can feel valued and make a difference in people’s lives, we look forward to hearing from you.

Required
- Current Working with Children Check
- National Police Check
- NDIS Worker Screening Check

Only short-listed applicants will be contacted.

All applicants must include a cover letter specifying their work availability (days and hours).

Full-time hours are preferred, but Part-time will be considered.

See our Website for more information.

  • Yomg Full Time Customer Service Team Members

    2 weeks ago

    Frankston, Australia YOMG - Yo My Goodness Full time

    We are now seeking **Full Time Customer Service Team Members!** **Applicants to this role, must be**: - available to work a combination of days, nights, and weekends, - available to work a minimum of 38 hours per week, - skilled at problem solving, and being solution centric, - able to work well in a team environment, - trustworthy with glowing...

  • Skate Park Customer Service Officer

    2 weeks ago

    Frankston, Australia Peninsula Leisure Full time

    **Description**: We are currently seeking passionate, motivated, and energetic Skate Park Customer Service Officer to join our team in a casual capacity. Your bubbly personality and willingness to learn will be your best assets in a varying and dynamic role as no two days are ever the same! A day in the life of our Skate Park Customer Service Officer...

  • Team Leader

    3 hours ago

    Frankston, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. **About the Role**: Our Coles Services...

  • Team Leader

    2 weeks ago

    Frankston, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a store, distribution centre, manufacturing site, or on the road, you’re an important part of an Aussie icon at the heart of the nation. ***: **About The Role**: Our Coles...

  • Platform Services Team Leader

    7 days ago

    Frankston, Australia South East Water Corporation Full time

    **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...

  • Team Member

    2 weeks ago

    Frankston, Australia Harris Scarfe Full time

    **Job no**: 513610 **Work type**: Casual **Location**: VIC - Metro **Categories**: Team Member **ABOUT US**: Harris Scarfe is one of Australia’s longest trading retailers with over 170 years of experience. We currently operate over 56 stores across South Australia, Victoria, New South Wales, Queensland and Tasmania with a growing online presence. Our...

  • Team Member

    2 weeks ago

    Frankston, Australia Grill'd Full time

    **Team Member - Restaurant** **About Grill’d** Grill’d isn’t just about nutritious burgers; it’s an experience - where incredible hospitality, energy, and teamwork come together. With 175+ locally-minded restaurants nationwide, we’re looking for team members who love fast-paced fun, bring epic vibes, and create WOW moments. Come join the crew at...

  • Team Members

    3 days ago

    Frankston, Australia Zone Bowling Full time

    Who is Zone Bowling? Zone Bowling is an action-packed entertainment destination where guests come for the adventure and our team stay for the FUN. Zone Bowling is a part of The Entertainment & Education Group (TEEG) which is one of the world’s largest entertainment brands and includes our other brands Kingpin & Timezone. Across Australia & NZ we have more...

  • Team Member

    2 weeks ago

    Frankston, Australia Officeworks Full time

    **Title**:Team Member - Casual**: - Location: Frankston, Victoria, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative. Inspiring....

  • Team Member

    5 days ago

    Frankston, Australia Officeworks Full time

    **Title**:Team Member - Casual**: - Location: Frankston, Victoria, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative. Inspiring....