Collections Team Leader

4 days ago

Glen Waverley, Australia Sharp & Carter Full time

Leading a team of 6-8
- Opportunity to develop better processes for your team
- Internal growth opportunities, continue advancing your career

**About the Company**:
Our client, conveniently located in the south east, are seeking a Credit professional with leadership experience to join their team.

Working for a rapidly growing company you will manage a team of 6-8 members, driving a positive culture as well as process improvements methods to continue to increase output and productivity, and the return.

**Position Description**:
With team fit and culture a priority, the business is seeking a dynamic and motivated Credit Team Leader. Reporting into the State Manager your duties will include but not be limited to the following:

- Manage the collections and billing functions for your team
- Lead end to end credit, collections and debt management activities through being hands on yourself
- Facilitate training and up-skilling within the team
- Implement new strategies to increase efficiencies
- Conduct continuous due diligence on credit processes
- Developing and maintaining relationships with internal and external stakeholders
- Analyse and provide accurate creditors and debtors reporting

**Key Responsibilities**:

- Full function credit control
- Responsibility for a mixed ledger of clients including major and smaller accounts
- Daily banking and allocations
- Monthly reconciliations
- Month-end reporting
- Inbound queries
- Customer refunds
- Managing internal and external collection processes and partnering with a third party collections agency as well as maintaining that relationship.
- Managing a team and dealing with escalations.
- Offering support and guidance to junior members, utilising leadership experience and skills to reinforce a positive work culture.
- Ad hoc duties as requested
- Experience in high volume collections and billings
- Experience within a previous or current leadership role
- Excellent communication skills
- Attention to detail
- Ability to multitask and strong problem-solving skills
- Strong customer service focus with a strong understanding of commercial practices
- Large/ERP system experience

**How to Apply**:

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