Veterinary Client Services Representative

**We are seeking a Client Services Representative to join us at our Compton Road location**

**Want To Join Our Team?**

Are you ready to make a difference in the lives of pets and their families? Join us at MustCare Vets, where we believe that every pet deserves the highest quality of care. We have opportunities at our Compton Road location where our clinic offers a warm and welcoming environment that fosters growth, compassion, and a sense of belonging.

**Your Role**:As a Client Services Representative, you will play a vital role in creating a positive experience for our clients and their pets. Your exceptional communication skills and passion for animals will shine as you assist our clients in navigating our range of pet healthcare services. Join our team and be part of a community that values the health and happiness of pets.

**Responsibilities & Engagements**:

- Welcome pet parents and their furry companions with genuine warmth and care, ensuring they feel valued and comfortable throughout their visit.
- Efficiently manage administrative tasks, including appointment scheduling, record-keeping, and payment processing, adhering to our MustCare Vets Standards of veterinary medicine.
- Maintain a clean and organized reception area, creating a welcoming atmosphere for both humans and animals.
- Collaborate closely with our veterinary team to ensure smooth clinic operations and exceptional patient care.
- Utilise your knowledge of our pet healthcare services to educate clients and promote the well-being of their pets, fostering lasting relationships.

**Qualifications**:

- High school diploma or equivalent, with additional certification or education in office administration preferred.
- Previous experience as a receptionist, ideally within a veterinary or healthcare setting.
- Excellent communication skills, both written and verbal, to effectively interact with clients and team members.
- Proficiency in Microsoft Office Suite and familiarity with veterinary software.
- Genuine love for animals and an understanding of the deep bond between pets and their families.
- Strong organisational skills with meticulous attention to detail.
- Ability to maintain client confidentiality and uphold our MustCare Vets Standards of veterinary medicine.

**The Perks**:

- Generous Pet Care Discounts
- Provided Professional Attire
- Paid Annual Leave
- Personalised Career Advancement
- Ongoing Feedback Loops
- Tailored Internal Education Programs
- Refer a Colleague Incentive Program
- A Vibrant, Supportive, and Collaborative Team

Join us at MustCare Vets, where your passion for animals and dedication to exceptional patient care can thrive. Together, let’s create a healthier and happier world for pets

**Job Types**: Full-time, Part-time

**Salary**: $42,000.00 - $55,000.00 per year

Expected hours: 20 - 40 per week

**Benefits**:

- Employee discount
- Employee mentoring program
- Life insurance
- Professional development assistance
- Referral program

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Runcorn, QLD 4113 (required)

Ability to Relocate:

- Runcorn, QLD 4113: Relocate before starting work (required)

Work Location: In person