Hotel Concierge

**About the Company**
**Oscars Group** is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.

Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.

**About the Venue**:
**Novotel Sydney Brighton Beach** is a premium 4.5-star resort style hotel overlooking the beautiful, white sandy beaches of Brighton-Le-Sands and Sydney's picturesque Botany Bay. The hotel is currently undergoing an extensive refurbishment and on track to be one of the best event venues in NSW.

**About the Role**:
As a **Concierge** you will be the face of our hotel, offering guests a warm welcome and exceptional service throughout their stay. Your role is all about creating memorable experiences by providing expert advice, personalised recommendations, and seamless assistance with all guest needs. You will be passionate about hospitality, highly knowledgeable about local attractions, and dedicated to delivering outstanding service that leaves a lasting impression.

**Key Responsibilities**:

- Greet guests warmly, offering assistance with luggage, directions, and general information
- Explain room and hotel facilities to guests and answer any questions
- Provide guests with information about local attractions, dining options, cultural events, and transportation services
- Park and retrieve guest’s cars with care
- Make arrangements for guest services such as restaurant reservations, tours, theatre tickets, and spa appointments
- Maintain a strong understanding of the local area, keeping up to date with new venues, events, and activities
- Handle guest requests and complaints promptly, professionally, and with a focus on resolution
- Assist with coordinating guest transportation, including taxis, limousines, car rentals, and airport transfers
- Collaborate with front office, housekeeping, and other hotel departments to ensure guest needs are met seamlessly
- Keep the Concierge desk, hotel lobby, and surrounding areas organized, tidy, and presentable at all times
- Uphold a high standard of personal presentation and professional etiquette

**About you**:

- Previous experience in a Concierge, Front Office, or Guest Services role is highly desirable
- Deep knowledge of the local area, tourist attractions, restaurants, and entertainment options
- Exceptional communication and interpersonal skills
- Strong ability to multitask, prioritize, and work under pressure
- Positive, friendly, and proactive attitude with a strong focus on guest satisfaction
- High level of attention to detail and organizational skills
- Proficient in hotel management systems (Opera PMS or similar)
- Flexibility to work various shifts including evenings, weekends, and holidays

**Benefits**:

- FREE Onsite parking while on shift
- Oscars Group food & beverage discounts
- Internal training and development opportunities and online training platform
- External training opportunities
- Mentoring from a strong team of hospitality professionals
- Reward and recognition programs

**Job Type**: Casual

Pay: $31.23 - $37.47 per hour

Application Question(s):

- Do you own or have access to a car for commuting to work?

**Experience**:

- Concierge: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person