Community Engagement and Service Evaluation Lead

**Full Time**Permanent**Position**

**Band 7 - Salary Range $109,825 to $122,758 per annum + 12% Super + ADO**

**Salary offered will depend on level of skills and experience.**

**_Be part of something new _**
- This is a brand-new role at Melton City Council that has been created to support our growing community and evolving strategic priorities. This is a great opportunity to _**_shape the future of the role_**_, bring fresh ideas, and make a meaningful impact from day one._

**Why join Melton City Council?**

Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.

As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.

Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:

- Professional and personal development opportunities
- Generous leave entitlements and flexible work arrangements
- A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities

Join us and help build a city that thrives—where your work makes a real difference every day.

**The Opportunity**

Do you thrive on fostering meaningful connections with communities and driving exceptional customer experiences? Are you ready to lead the way in community engagement and consultation, service evaluation, and design innovative, customer-centric solutions that ensure the voices of our customers and employees are heard, understood, and central to shaping Council decisions?

This is an exciting opportunity to join Melton City Council's newly established Experience Insights and Analytics Team within the broader Customer Experience Department. As a key part of this dynamic group, you’ll play a critical role in transforming how we use data, insights, and engagement to inform decisions and enhance the experiences provide through Council services.

**Key Responsibilities**
- Provide strategic guidance and advice and lead Council’s stakeholder and community engagement and service evaluation practices.
- Develop comprehensive engagement and evaluation guidelines and toolkits to support consistent practices across the organisation.
- Conduct customer and service impact assessments, providing insights to drive business process improvements.
- Build organisational capacity through knowledge-sharing and fostering a customer-centric culture to improve experiences with Council’s services, programs, and activities.

To view the **Position Description**, click **here**.

**About you**

**_ To be successful in this role you will have the following:_**
- Relevant tertiary qualifications and significant experience in community engagement, service design and evaluation, social sciences or public policy development.
- Demonstrated empathetic communication, interpersonal, consultation and negotiation skills; appropriate for wide range of internal and external stakeholders and members of the public.
- Demonstrated skill managing complex community engagements and service evaluations projects including excellent facilitation, negotiation, problem solving, relationship management and advocacy skills.
- Experience leading, coaching and developing communities of practice to provide a consistently good advisory service to cross functional business units.

**Culture and Values**

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

- Motivate
- Empower
- Lead
- Trust
- Open
- Nurture

**Benefits**

There are a number of great reasons why our people love working at Melton City Council:
Staff Benefits | Melton City Council
- 13 ADO's (Accrued Day Off) per year*
- 5 weeks annual leave*
- Flexible Working Hours
- Extensive Career Development & Leadership Programs
- 16 weeks Paid Parental Leave **(Super is paid during parental leave)**:

- 3 weeks Paid Secondary Carer Leave*
- Family Room available including Breastfeeding Facilities - Australian Breastfeeding Association
- Wellbeing initiatives
- Subsidised Uniforms
- Eligible for Full Time positions or for Fixed term positions eligible after 12 months of employment.

**How To Apply**

If you require further information about the position, please contact **Joel Farrell** - Manager Customer S