Night Manager Crowne Plaza Adelaide
7 days ago
**Your day-to-day**
- Manage and oversee all hotel operations overnight
- Ensure front office colleagues provide guests with prompt service, professional attention and personal recognition
- Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction
- Managing guest accounts - making sure our guests check in to the hotel, enjoy their stay, and then have the correct billing for a smooth departure experience. Ensure VIP and regular guests, as well as IHG Rewards Club guests have received all their benefits.
- Ensure all credit and financial transactions are handled in a secure manner. Maintain cashiers float, ensuring accurate daily report of all money received, performs the audit balances and prepares all works for audit in an orderly fashion
- Oversee night audit function and preparation of daily financial reports. Work closely with our finance team to ensure the auditing and reporting process has a high level of detail overnight
- Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
- Provide guidance and direction to the Housekeeping team as required, driving continuous improvements in guest satisfaction
- Prepare and submit statistical, performance, and forecast analyses and reports as required
- Ensure that departmental CSA compliance is understood and executed by all colleagues. Maintain procedures for security of monies, credit and financial transactions, guest security and inventory control
- Establish and achieve quality and guest satisfaction HeartBeat goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction
- Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures. Facilitate the reporting and investigation of injuries and illnesses arising from workplace activities, recommending corrective actions to prevent or minimise the chance of recurrence
- Take action as signed off in the Hotel’s Crisis Manual. Conversant with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat etc.
- Demonstrate a sound awareness of Crisis Management, HACCP & WH&S policies and procedures, ensuring the dissemination of information to all team members.
- Assist in supporting the team with other duties as required
**What we need from you**
- Minimum 2 years’ experience in a Guest Services/Front Office/Night Audit/Finance related position with supervisory experience, preferably within a hotel/hospitality environment.
- Qualifications in Hotel Management and/or in Business Administration related field preferred
- Computer savvy and particularly versed in Microsoft Excel
- Excellent communication skills, bilingual or multilingual language skills are advantageous
- A passionate team player, ability to work in a fast-paced environment and priortise workloads
- Valid First Aid Qualifications
- Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture
- Ability to manage complex relationships along with demonstrated ability to interact with guests, staff, and third parties that reflects highly on the Hotel, the brand and IHG
-
Night Manager
6 days ago
Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full timeOur hotels never sleep. So, we’re looking for a Night Manager to provide customer service support, and champion our ‘one team’ approach to make sure we provide our guest the same experience overnight as during the day. You will also be responsible for ensuring that the overnight reporting is completed and perform other essential tasks to help us stay...
-
Duty Manager
4 days ago
Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full timeWe like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. As part of our Pre-Opening team at the brand new Crowne Plaza Adelaide, Mawson Lakes, you’ll champion our ‘one team’ approach. You'll make sure you and your team are ready to deal effectively and...
-
Housekeeping Supervisor
4 days ago
Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full timeA clean room is the canvas upon which unforgettable guest experiences are painted. To ensure our standards never slip, we're looking for a Housekeeping Supervisor to drive our team in delivering memorable moments. As part of our Pre-Opening team at the brand new Crowne Plaza Adelaide, Mawson Lakes, you'll guarantee every room is set up spotlessly for opening...
-
Assist Food
6 days ago
Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full timeWhat’s on the menu for your next career move? As our Assistant Food and Beverage Manager you could be leading the charge to ensure our guests enjoy a truly memorable experience - whether they’ve worked up an appetite for a full conference banquet or are just joining us for their favourite hot beverage Every day is different, but you’ll mostly be: -...
-
Crowne Meetings
4 days ago
Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full timeCrowne Plaza Adelaide Mawson Lakes, is located just 25 minutes from Adelaide’s CBD. Featuring 155 contemporary rooms designed with tech and premium amenities, it caters perfectly to both business and leisure travellers alike and is the leading premium event destination in the North of Adelaide. The Crowne Meetings & Events Sales Manager plays a pivotal...
-
Adelaide Region SA, Australia IHG Full time**About us** Located in the city's vibrant East and home to 329 guest rooms including 20 suites. The hotel boasts unparalleled views with Adelaide's highest restaurant, Koomo and poolside bar & cocktail lounge Luna 10. With a dedicated conference floor and innovative Plaza workspace our hotel is always buzzing with leisure and corporate guests. At Crowne...
-
Night Manager
2 weeks ago
Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time**Your day-to-day** - Manage and oversee all hotel operations overnight - Drive revenue - you will be an expert in maximising occupancy and average rate to ensure we perform competitively against the market - Ensure all credit and financial transactions are handled in a secure manner - Maintain cashiers float, ensuring accurate daily report of all money...
-
Bartender Crowne Plaza Adelaide
1 day ago
Adelaide Region SA, Australia Crowne Plaza Hotels & Resorts Full timeTake a splash of expert knowledge. Add a drizzle of pride. Pour over a passion for serving drinks and food to our guests’ unique tastes. We’re searching for a new Bartender with the perfect mix of skills to make every guest experience truly memorable. A little taste of your day-to-day: - Creating a warm welcome for every single guest that sets the tone...
-
Guest Service Agent
2 weeks ago
Adelaide Region SA, Australia IHG Full time**About us** Located in the city's vibrant East and home to 329 guest rooms including 20 suites. The hotel boasts unparalleled views with Adelaide's highest restaurant, Koomo and poolside bar & cocktail lounge Luna 10. With a dedicated conference floor and innovative Plaza workspace our hotel is always buzzing with leisure and corporate guests. At Crowne...
-
Night Auditor Crowne Plaza Hotel
6 days ago
Adelaide Region SA, Australia Crowne Plaza Hotels & Resorts Full timeOur hotels never sleep. So, we’re looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts. A little taste of your day-to-day: Every day is different, but you’ll mostly be: - Processing payments including room...
