Technical Consultant

**Join a dynamic team where your expertise will directly contribute to enhancing service delivery and client satisfaction.**:

- **Enjoy a competitive salary of $95,000 to $110,000, plus great benefits including on-call compensation, professional development, and flexible work arrangements.**:

- **Be part of an innovative, supportive environment that fosters continuous learning, professional growth, and collaboration within a high-performing team.**

**About Mangano IT**:
Mangano IT, a premier IT services provider based in Brisbane, has been empowering Australian businesses since 2005. With a focus on medium-sized organisations, Mangano IT offers a comprehensive suite of services, including Managed IT Services, Cloud Infrastructure, Cyber Security, and Business Continuity solutions. We pride ourselves on our unique approach—large enough to get it done, small enough to care—focusing on security and agile support. Our mission is to share our expertise to improve business outcomes, and we are driven by our core values of Progressiveness, Effectiveness, Accountability, and Steadfastness. We serve a diverse portfolio of clients, providing tailored managed services that enhance their IT infrastructure.

Join us and be part of exciting projects that make a real impact.

**About the Opportunity**:
Mangano IT is seeking a full-time **Technical Consultant (Service Desk Level 2 Support Specialist),** based in **Hamilton, QLD.**

Reporting to the Technical Consultants Team Lead, this role is accountable for delivering exceptional managed services support and ensuring efficient resolution of clients’ technical issues.

Your key responsibilities will include:

- Enhancing service delivery through continuous improvement initiatives
- Maintaining high levels of client satisfaction and positive feedback
- Resolving and escalating technical service requests within defined SLAs
- Providing exceptional client service, ensuring accurate documentation and feedback
- Contributing to continuous improvement processes and team initiatives
- Leveraging your expertise in Microsoft Solutions, Azure, and ConnectWise Suite to enhance service delivery

You will be expected to work within a team that covers office hours from 7 am to 6 pm, with team members required to cover these hours. This role includes a 6-month probation period.

**What you'll bring to the role**:
To qualify, you will need **expertise in Microsoft Solutions, the ConnectWise Suite**, and a minimum of **3-5 years of experience in a similar technical support role**, ideally with a Managed Service Provider (MSP).

Additionally, the following skills and background will be highly valued:

- Diverse IT experience across different industries
- L2 diagnostic approach experience
- Ability to manage varied tasks effectively
- Knowledge of Azure
- Relevant qualifications in IT support or a related field
- Superior time-management and prioritisation skills

This is an exciting opportunity for a well-rounded professional with an innovative mindset, eager to contribute to ongoing improvements within our dynamic, high-performing team.

**What you will receive**:
This role comes with a competitive **salary circa $95,000 to $110,000**, depending on skills and experience, plus a host of great benefits including:

- Work-from-home flexibility after the probation period
- On-call roster compensation of $500 per week, plus paid overtime
- Monthly lunch and learn sessions for professional development
- Quarterly social events, including golf outings
- Monthly awards recognising outstanding contributions
- Mental health support through an Employee Assistance Program (EPA)

At Mangano IT, we foster a transparent and supportive culture where ongoing learning and professional development are key. Our relaxed environment encourages open communication, making it easy to ask questions and collaborate. With a focus on continuous improvement, we offer certifications and learning opportunities, helping you grow and advance your career. Join a team that values growth, mutual support, and a commitment to excellence.

**Ready to apply?**: