Customer Success Specialist

Work for an industry leader in a rapidly expanding global business
- Hybrid work environment
- Competitive remuneration and growth opportunity

We are searching for our next Customer Success Specialist to join our dynamic and mission-driven team in our exciting and rapidly expanding global business. Be part of the fastest growing industry leaders in Australia, delivering next-generation Criminal History Checking and Background Checking services, helping both businesses and the community to build trust with their customers, employees and individuals. Founded in 2011, the company now works with over 1200 businesses and over 60,000 consumers and is one of the fastest growing background checking providers in Australia.

Working closely with the Founder/CEO, your role as Customer Success Specialist will provide you with an opportunity to support new/existing Enterprise Customers in a variety of different sectors and industries across Australia. Supported by the management team, your ability to upgrade and cross sell new products to existing Enterprise Customers will significantly help continue to drive our accelerating growth and the opportunity to grow with the expansion of the business.

The role would be suited to anyone with a sales, technology and/or relationship-building background. Knowledge or experience in SaaS/Hubspot is valuable but not essential.

**About the Role**

Your role will involve management of existing Enterprise Customers and onboarding new Enterprise Customers as well as supporting sales strategies as part of our team. We have effective processes in place but encourage new ideas and innovation to complement current strategies.
- Assist our customers to make the most of our product offering
- Onboard new Enterprise business customers and provide Enterprise support
- Upgrade and cross sell new products to existing Enterprises
- Customer Management / communicate and update Customers
- You will take initiative and be driven to help us reach short
- and long-term global growth targets
- You'll assist with developing content for existing and prospective customers
- You'll become a product expert (we are a tech company after all...)
- Liaise internally to coordinate resource allocation and support from technical, operations and sales functions
- But most importantly, you will make sure our existing and future customers receive the highest level of service

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**About You**
- Proactive - helping customers and solving customers’ needs and issues
- Being a great problem solver while artfully managing expectations
- Strong communication skills and a friendly personality to build genuine relationships with our clients
- You have a strong work ethic and can follow through and complete tasks/projects to deadlines
- You are not afraid to look at the big picture and bring new ideas to the table
- You have a passion for seeing direct results from your efforts. You can self-manage and work as part of a team
- You enjoy constant learning; be prepared to take risks and be accountable to monthly goals, targets and metrics
- Excellent written and verbal communication skills
- You should have strong technical skills and want to become a product and industry expert
- The technical aptitude to master our sales tools (Hubspot)
- Strong project management skills

**Accountabilities**
- Achieving quarterly & annual targets
- Achieve weekly/ Daily KPI’s
- Weekly reporting to Management

**Benefits**
- This is a Full-Time Permanent role with a hybrid work arrangement
- Ongoing training and great opportunity for growth

**Next Steps