Service Manager

2 weeks ago

Fremantle, Australia Auto Masters Australia PTY LTD Full time

Fast paced workplace with the opportunity to learn new skills
- Work with a small friendly team of technicians

The position would suit a current 2IC in a Service Department looking to progress.

Auto Masters South Fremantle has been operating for 10 years and are proud to be part of the local community.

**About you**:

- Experience managing a team of technicians
- Experience working in a Service Department as an Assistant Manager, Workshop Controller/ Foreman, or Service Advisor (essential)
- Track record of effectively leading a high-performance team, meeting budgets and monthly KPIs
- Ability to work independently and be self-motivated to succeed
- Have skills in Automotive, Sales and Customer Service
- Capacity to manage, develop and drive productive teamwork
- Australian working rights and driver’s licence

**Responsibilities**:

- Hands on leading a team of technicians
- Providing outstanding customer service by being the point of contact between the customer and our back of house
- Confidently and accurately communicating to the customer about their vehicle(s)
- Willingly provides superior customer service levels that exceed customer expectations while staying within company policies and guidelines
- Delegating and scheduling of work
- Coaching, developing, and assisting your team where and when required
- Ensuring the team delivers outstanding customer service and reaches established monthly targets
- Accurately answers questions both over the phone and at the store location
- Handles customer complaints, employee conflicts and daily operational problems in an even-tempered, fair, and consistent manner
- Effectively manages employee productivity, store expenses and inventory
- Responds accurately and on time to all administrative and paperwork duties and deadlines including invoices, quotes, etc.

**Benefits**:

- Formal Management training provided
- Excellent staff discounts on our products and services
- Permanent, full time role Monday-Friday + some Saturday mornings
- Branded work shirts provided
- $90k - $120k + monthly performance bonus

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