Service Coordination Officer

2 days ago

Myrtleford, Australia Alpine Health Full time

**Position Title**: Service Coordination Officer (Rostering)

**Location**: Alpine Health - Community Aged Care Services

Employment Type: Full-Time

Alpine Health is seeking a proactive and organised Service Coordination Officer (Rostering) to join our Community Care team. This vital position is responsible for the coordination and scheduling of services across multiple aged and community care programs, including Support at Home and the Commonwealth Home Support Program.

Working closely with staff, volunteers, clients, and providers, you’ll ensure seamless service delivery through effective rostering, administrative support, and excellent customer service.

**Key Responsibilities**
- Coordinate staff and volunteer rosters across a range of programs and services
- Respond to client, carer, and provider enquiries with professionalism and care
- Maintain accurate service and client records in internal management systems
- Collaborate with multidisciplinary teams to deliver person-centred care
- Manage administrative and financial data, including bookings and service agreements
- Generate timely data and reports for quality improvement and service planning
- Comply with relevant funding and organisational standards
- Participate in a rotating public holiday roster and travel across Alpine and Indigo Shires as required

**About You**
- You are energetic, detail-oriented, and a natural communicator. You’re comfortable managing competing priorities and have the confidence to engage effectively with a wide range of people.

**Essential Criteria**
- Extensive experience in administration, customer service, and finance
- Strong computer literacy and record management skills
- Proven ability to work as part of a collaborative team

**Desirable**
- Experience in health or community care environments
- Knowledge of rostering and client management systems
- Professional Attributes
- Timely and reliable support delivery
- High level of integrity in all interactions and records
- Strategic thinking aligned with Alpine Health’s goals
- Commitment to continuous improvement and shared success

**Why you should join the Alpine Health Team**
- Competitive remuneration, novated leasing and full salary packaging benefits Available. If you have relocated permanently you may also be able to substantially increase your take-home pay by salary packaging some or all of your relocation costs.
- 5 weeks annual leave and an addition week for any employee working 10 or more weekend shifts. There is also the option for full time employees to be able to purchase additional leave if they wish.
- Option to be able to swap any existing public holiday to another religious holiday or day of significance of your choice.
- Employee Assistant Programs (EAP)
- Support for our diverse workforce

**About Us**

Alpine Health is a progressive Multi-Purpose Service with three sites in the Alpine Shire towns of Bright, Mount Beauty and Myrtleford.
- Alpine Health provides integrated Acute Health, Community Health and Community and Aged Residential Services for residents and visitors of the Alpine Shire.

For more information, please contact:

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