Park and Garden Manager

4 days ago

Sydney Western Suburbs, Australia Invocare Full time

**About you**

You are an experienced people leader in a customer focussed industry such as retail or hospitality. You are used to dealing directly with your customers and very much believe in leading from the front. You have led diverse teams and have a track record delivering commercial outcomes as well as positive experiences. Further you will have:

- Experience monitoring, analysing and reporting on the performance of a location
- Experience developing and maintaining local business relationships
- Promoting a customer service culture and handling customer service complaints
- Experience identifying business development opportunities
- Understanding of relevant health, safety and environmental risks
- Ability to demonstrate empathy and compassion with client families and employees
- Current unrestricted drivers licence

**A little bit about us**

We are an ASX listed company and an industry leader operating funeral homes, cemeteries and crematoria across Australia, New Zealand and Singapore. We are a continually evolving organisation dedicated to supporting families to honour lives and celebrate memories for generations.

**What we offer**

You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. We offer you a positive and social workplace where emphasis is placed on ensuring employees feels valued and cared for. In addition, our staff enjoy:

- A competitive salary and bonus package
- Birthday leave
- Discounts for health care and retail providers
- Free access Employee Assistant Program
- Opportunity to buy shares in our company

**About the role**

As the Park and Garden Manager you will lead our Cemetery and Crematoria employees and work collaboratively across the business ensuring the delivery of objectives across Customer, Culture and Commercial dimensions. Day to day you will be responsible for:

- Promoting a customer service culture, ensuring customer expectations are met or exceeded and monitor and respond to customer feedback
- Understanding the market, competitors and changing consumer needs to identify opportunities to grow market share
- Establishing and maintaining connections to community and business networking groups to grow awareness of our brands
- Delivering the target financial metrics including the delivery of quota and non quota revenues and capital expenses
- Planning and executing sales activity planning to deliver targeted revenue objectives
- Establishing necessary work routines to maintain excellent park presentation and maintain equipment and facilities within required standards
- Conducting ongoing reviews, inspections and audits to ensure company policies, procedures and legislative requirements are being met

A proud member of the InvoCare group, Pinegrove Memorial Park is one of the largest and most beautiful independently-owned memorial spaces in Sydney’s Greater West. Built on a former dairy farm and completed in the early 1960s, Pinegrove Memorial Park has served families for more than 50 years.

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