Academic Services Manager

**Academic Services Manager**

**About EDU**

EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:
**Australian Learning Group (ALG)**: VET provider for international students. Learn more about ALG.
**Ikon Institute of Australia (Ikon)**: HE provider for domestic and international students. Learn more about Ikon.

**About the role**

**The Academic Services Manager plays a key role in managing and maintaining smooth and efficient services in a range of academic functions. In this newly created position, the incumbent will work with stakeholders in the Schools and administrative teams to ensure consistent and high-quality delivery of activities throughout the student lifecycle, including student progression, grades release, academic misconduct and at-risk intervention.

The role will also support the Dean in ensuring teaching and learning staff are supported in delivering a high-quality student experience, by contributing to the implementation of the Scholarly Activity Framework, the maintenance of the course repositories and the student survey processes.

**Key Responsibilities**
- Oversee the process of supporting students with Reasonable Adjustments as per the relevant policy
- Support the Student Administration team and contribute to the Ikon at-risk intervention and student progression framework
- Oversee the Misconduct Officer duties for academic and non-academic misconduct cases
- In conjunction with Student Administration, compile, collate, summarise and distribute findings from end-of-trimester student surveys, including closing the loop responses to students
- Support the Schools and Student administration in grades finalization and release, including supplementary assessment marks
- Support the Dean in managing cyclical course reviews
- Provide support in disseminating and collating information of staff scholarly activity
- Conduct regular internal audits on Learning Management System (LMS) pages, ensuring accurate, clear and updated information for students
- Maintain lecturing support pages in the LMS
- Participate in academic events, such as orientation, as required

**Education, experience and skills**
- Bachelor or higher qualification preferred
- Minimum 5 years' experience in an administrative or academic services function in an education setting
- Understanding of higher education systems and processes
- Proficiency in Microsoft Office365
- Positive attitude and ability to think creatively and bring innovation to EDU and its subsidiaries
- Cross cultural awareness
- Excellent written and oral communication
- Excellent interpersonal skills with the ability to work autonomously and in a team

**Why Join us?**

**A supportive team** - When you work with us, you’re not just a team member—your part of a supportive community that lifts each other up, values every contribution, and thrives on mutual respect.

**Career progression** - Here, you’ll find an environment where your ideas matter, your growth is prioritized, and you’re empowered to do your best work—because when we succeed, we do it together

**A positive and fun work environment**:

- Work should be more than just a job—it should be an experience you enjoy

**Daily breakfast supplied** - We believe that a positive and fun work environment starts with the little things, and what’s better than breakfast?

**Training and Development opportunities** - Professional development allowance available to invest in your future & help you stay at the forefront of your field

**Next Steps