Card Product Manager

Location:
- Brisbane- Job Type:
- Permanent- Salary:
- $120,000 - $130,000 + Super- Contact:
- Bruno Costa Are you an analytical loyalty marketer with a knack for driving growth and creating exceptional customer experiences? As a Card Marketing Manager you will have the opportunity to develop our client's card marketing strategy, drive the development of card products, and lead the Card Contact Centre team - contribute to the expansion of the card business while providing customers with seamless service experiences.

**About the Company**:
With over four decades of experience in fuel and lubricant distribution, our client established themselves as a trusted provider of quality products and innovative solutions. Their journey began in a small regional town that managed to grow their operation into becoming a leading industry player without loosing touch with its roots.

As locals with extensive knowledge of rural and regional Australia, they remain commited to meeting evolving customer needs by working closely with their clients, offering tailored solutions and high-quality products and services, delivered by a team of people who understand the local communities in which they operate.

**Your Role**:
As the Card Marketing Manager, you will play a critical role in the development and implementation of the card marketing strategy. You will lead the Card Contact Centre team, manage both inbound and outbound sales and service activities, and actively contribute to the expansion of the card business across all regions. Your expertise and leadership will ensure customers receive a seamless service experience aligned with the company's values and expectations.

**What You'll Do**:

- **Leadership / Culture / People**: Lead and develop the Card Contact Team, fostering a customer-centric culture and driving performance. Provide coaching, training, and align team targets for success.
- ** Customer Service**: Deliver exceptional service to customers, ensuring a seamless onboarding experience and handling inquiries and complaints with efficiency and care.
- ** System Maintenance & Support**: Maintain data integrity, manage card activity, and strategically utilize call center technology to enhance daily operations.
- ** Strategic Growth Planning & Implementation**: Drive the Card Strategy for growth, translating customer insights into innovative offerings, and monitoring bu

**Essential Skills and Experience**:

- Proven experience in developing and implementing marketing strategies in B2B and B2C sectors.
- MUST HAVE: Strong understanding of card product development, including features, pricing, terms, and regulatory requirements highly desirable.
- Experience in defining card product features, benefits, pricing, and terms to maximize customer value and competiti
- Strong leadership and people management skills, with the ability to coach and develop teams.
- Excellent customer service skills, with a focus on delivering exceptional experiences.
- Analytical mindset with the ability to gather and interpret customer insights and market trends.

**Aditional Information**:

- Intrastate and interstate travel required on occasion.

Join this amazing team and be a part of shaping our client's product strategy, driving growth, and delivering exceptional customer experiences
- Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do. _
- Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you._