Guest Experience Officer

2 weeks ago

Lake Macquarie, Australia Ingenia Communities Full time

We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.

Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

**About the Location**

Enjoy waterfront tranquility at Ingenia Holidays Lake Macquarie Located alongside the largest coastal saltwater lake in Australia on the North Coast of New South Wales, you can choose to stay in waterfront villas, holiday cabins or grassy, powered campsites for lakeside holiday bliss.

**About the role**

We are looking for a Guest Experience Officer to join our Holiday Park team. This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests. This position is casual, with the potential for additional hours to be picked up during peak periods.

**Responsibilities**
- Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
- Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
- Direct guest check in and check out and attend to general receptionist duties following correct procedures
- Ensure high level of customer service is maintained at all times
- Contact housekeeping or maintenance staff when residents/guests report problems

**About You**
- Exceptional customer service skills
- Previous experience in a similar role / industry
- Computer literate using Microsoft Suite and booking software
- Passionate about the tourism industry with a strong sales ability
- Team player, strong attention to detail and well organised worker

**Benefits**

Providing an exceptional service to our residents is one of the most important factors for the success of our business. For the successful applicant, we can offer:

- Rewarding and challenging opportunity
- Security working for an ASX listed organisation
- Excellent discounts on Ingenia Holidays

**No agencies please.**

**Culture and Benefits

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