Automotive Auction

**About Grays**

**Position Overview**

We are on the lookout for a highly motivated, proactive, and customer-focused individual to join us as our **Team Leader in Auto Operations**. Based at our Jandakot site, you will ensure a seamless, accurate, and customer-centric process for vehicle pickups. This hands-on role involves managing a small team of yard assistants and customer service professionals, collaborating with various stakeholders to deliver an efficient, safe, and positive experience for everyone involved. You'll be right there in the yard, making things happen every day

**Team Leader Auto Key Responsibilities**
- Lead, mentor, and inspire a team of auto division staff to achieve excellence and job satisfaction.
- Conduct regular team meetings to communicate goals, updates, and address any issues.
- Provide training and development opportunities to enhance team members' skills and knowledge.
- Manage team scheduling, workload distribution, and performance evaluations.
- Oversee the vehicle booking process, ensuring accurate and timely scheduling for customers.
- Coordinate with customers to arrange vehicle collections, addressing any logístical issues.
- Ensure all vehicle information is accurately recorded and updated in the system.
- Monitor and improve the efficiency of booking and collection processes.
- Build and maintain positive, productive relationships with internal and external stakeholders.
- Proactively maintain a tidy and safe work site.
- Achieve metrics and KPIs, contributing to continuous improvement.
- Foster a positive, proactive, customer-focused, and accountable culture at Grays.

**Requirements**:

- Passion for cars and customer service.
- Commitment to efficient and safe work practices within a proactive and accountable culture.
- Experience in delivering high-quality customer service and leading a team, ideally within the automotive industry.
- Excellent verbal and interpersonal skills, with an approachable and collaborative approach.
- Ability to manage and meet efficiency and quality targets.
- Strong problem-solving and dispute resolution skills.
- Ability to remain positive and lead by example in challenging situations.

**What’s in it for you?**
- Advance your career in a dynamic Australian e-commerce company.
- Enjoy generous paid parental leave for both primary and secondary carers, with no minimum tenure requirements.
- Benefit from perks like monthly vouchers to spend at Grays, regular BBQ breakfasts, recognition, discounts, and free parking.
- Learn and develop through participation in Grays projects, people leadership sessions, and access to a wide range of online learning modules.
- Experience flexibility with our "Flex at Grays" guidelines, helping you balance your individual circumstances with your role and team needs. At Grays, our starting position with flexible work requests is “how can we.” Ask us about flexibility at Grays in your interview.

Pay: From $75,000.00 per year

**Benefits**:

- Employee discount
- Maternity leave
- Parental leave
- Salary packaging
- Travel reimbursement

Schedule:

- Monday to Friday

Supplementary Pay:

- Overtime pay

Application Question(s):

- What is your expected annual base salary?
- How much notice are you required to give your current employer?

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person