Registry Oversight Relationship Manager

REGISTRY OVERSIGHT RELATIONSHIP MANAGER (JOB NUMBER: C D000532)

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
- BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
- BNP Paribas MixCity which fosters better representation of women at all levels of the organization
- Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
- BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

More information
BNP Paribas - Diversity & Inclusion Journey
BNP Paribas - The Bank Of Green Changes

Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year

**Position Purpose**

The Registry Oversight Team is responsible for overseeing the Registry service provided by OneVue Fund Services, and other external registry providers. The team sits within the Client Delivery division and is responsible for supporting, and developing activities, practices and opportunities that will expand the Registry services provided to our existing and new clients.

OneVue is a provider of registry and member administration services across managed funds, investment platforms, SMSF and superannuation funds. They provide registry services to several BNP Paribas clients, under a sub-contract arrangement, where BNP Paribas contracts for the services directly with the Client.

Providing oversight of other external registry providers is required, to ensure a standardized approach to inbound and outbound registry data that touches BNP Paribas.

The Registry Services Oversight team key focus areas include:

- Ensuring relevant contracts, SLA’s, rate cards are in place with OneVue - and management of the periodic review of the SLA and Business Rules
- Incident management, including recording all OneVue incidents in the BNP Paribas incident management tool and monitoring through to resolution
- Review of OneVue Incident reports, ensuring appropriate details of issue cause, remediation & preventative measures
- Review OneVue performance including, but not limited to, delivery against service level agreements and escalate as appropriate within BNP Paribas and OneVue.
- Review of monthly KPI’s to clients, investors, regulatory bodies and to BNP teams
- Assist in the resolution of escalated operational difficulties
- Participate in regular client meetings (some weekly, some monthly) as required
- Participate in regular OneVue oversight meetings
- Point of escalation for issues with BAU, periodic services, systems and infrastructure, change management and transitions
- Review OneVue Invoices and tracking through to payment
- Oversee change management that impacts Registry and/or BNP Paribas registry interfaces & processes
- Project lead as required, including regulatory or client requested change activity
- Other activities include:

- Quarterly review of Compliance Certificates and SLA attestations from OneVue
- Reconciliation report to be reviewed weekly
- Quarterly review of OneVue staff access to BNP Paribas registry client data, Client access to
- OneVue Web Portal, BNP staff access to TA and 3rd party access to OneVue Web Portal
- Annual review of ISAE3402 report from OneVue
- Participate and or co-ordinate due diligence including annual BNP Paribas DD and client DD, including tracking of action items through to completion.

**Responsibilities**

**Summary of the Role**

The Registry Oversight Relationship Management role encompasses a wide range of requirements, including detailed operational aspects (dealing with operations staff at OneVue Fund Services and internally at BNP Paribas), as well as the very high level aspects, including dealing with senior managers and executives of our service providers. The role will require regular contact with Client Service Managers and with clients.

**The Role Key Responsibilities**

**Client Liaison**
- Provide escalation point for Registry related client service queries directed to BNP Paribas
- Oversee OneVue KPI’s and KRI’s and incorporate into BNP Paribas periodic service report