Retail Manager

**Employment Type**: Permanent, full-time (minimum 38 hours per week)
**Salary**: $77,000 - $80,000 per annum, exclusive of superannuation

**About the Company**

T. Sharp & Co. is a specialist gift and stationery store located in the Hay Street Mall, Perth CBD. Known as ‘The Sharp’s Corner’ since 1907, the business has a long history of serving the Perth community. For the past 19 years, the store has exclusively specialised in luxury stationery and giftware.

We offer a wide selection of luxury writing instruments, jewellery, cufflinks, leather goods and collectible items sourced from around the world. Our wide variety of brands includes Lamy, Kaweco, Pilot, Faber-Castell, Parker and Waterman, as well as high-end brands such as Montblanc, S.T. Dupont, Caran d’Ache and Visconti.

Our services include personalised shopping experiences, professional machine engraving, servicing of pens, and premium gift wrapping. Our customers range from students choosing their first fountain pen, to artists, professionals and companies placing corporate orders.

**About the Role**

We are seeking an experienced Retail Manager to lead the operations of our luxury gift and stationery store. The role requires strong leadership, attention to detail, and experience in managing premium retail environments.

You will be responsible for ensuring smooth daily operations, overseeing staff performance and training, and delivering an excellent shopping experience to our valued customers. Extensive knowledge of pen brands, fountain pens, writing instruments and stationery is essential.

**Key Responsibilities**
- Manage and supervise day-to-day store operations within a high-end retail environment.
- Lead, coach and motivate staff to achieve sales targets and deliver exceptional customer service.
- Train new staff in brand knowledge, pen models, refills, general servicing of mechanical pencils, fountain pens and ballpoint pens, engraving processes, warranty claims and repairs.
- Provide engraving services for products purchased in store.
- Organise and advise customers on corporate orders, including stock availability, shipment, engraving and gift wrapping within set timelines.
- Oversee merchandising and window display presentation of premium products including Montblanc, Caran d’Ache, S.T. Dupont, Hugo Boss and Maserati Watches, ensuring seasonal updates with new stock and collections.
- Create Instagram and Facebook content bi-weekly, showcasing new and unique products.
- Coordinate stock control, inventory levels and supplier relations for luxury goods, covering over 26 pen brands, 15 leather product lines and 5 boutique luxury decoration/accessory/jewellery brands.
- Place orders for international brands, following their unique processes.
- Organise payments for invoices, staff payroll and superannuation.
- Create monthly staff schedules, accommodating individual requirements.
- Place individual orders for customers, manage inquiries and resolve escalated service issues to ensure personalised service.
- Analyse sales reports, identify growth opportunities and contribute to business strategies.
- Maintain strong brand representation and ensure alignment with global luxury retail standards.

**Skills and Experience Required**
- Minimum 2 years of retail management experience, preferably in a luxury or specialty retail environment.
- Strong leadership skills with the ability to inspire and train staff.
- Strong customer service focus, with the ability to build long-term client relationships.
- Excellent communication, organisational and problem-solving skills.
- Experience managing budgets, rosters and achieving sales KPIs.
- Knowledge of stationery and luxury pen brands such as Montblanc, Caran d’Ache, Visconti, Pineider, Pelikan and Graf von Faber-Castell (highly desirable).
- Formal qualification in Business, Retail or Management (preferred but not essential).

**Benefits**
- Competitive salary package with performance incentives.
- Opportunity to manage a respected luxury retail store in Perth CBD.
- Work with iconic global brands and premium collections.
- Supportive and collaborative team environment.

How to Apply

Applications close on 30 September 2025.

Pay: $77,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount

Work Authorisation:

- Australia (preferred)

Work Location: In person