Customer Support Specialist

2 weeks ago

Sydney, Australia Checked Full time

**Come join our fast-moving team**

Our goal at Checked is to help make the entire process as streamlined and hassle free, for both the employee and employer, and we believe we’ve done a great job of that based on over 1000 5-star Google Reviews.

We are looking to continue to grow within our Customer Service team, and have an opportunity for a Customer Service Specialist to join us - see below for more details.

**Requirements**:
**What you’ll be doing**
- Deliver an amazing customer experience to continually “wow” our customers and clients.
- Listen and respond to customers’ needs and concerns, regarding our product offerings, billing or general enquiries
- Responsible for the identification, handling, and escalation of customer issues as required.
- Dealing with sensitive, and confidential matters regarding individuals employment references, background check results and other details.
- Liaising with the product and development team to ensure we are constantly evolving.
- Identify opportunities to improve processes or systems, with full autonomy and resources to support their implementation
- Engage with government and other regulatory authorities as required.

**Who you are**:

- Passionate about making the world a better place, delivering an outstanding customer service experience
- Excellent communication skills - written, spoken, on the phone, and team face-to-face engagements.
- Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength.
- Conduct yourself in a professional manner when corresponding with applicants and clients.
- “Hit the ground running” attitude - as we are quite agile you will need to learn quickly to keep up with our momentum.
- Able to tackle difficult situations head on, and find strategies to overcome challenges.
- **Be available to work Full-time**

**Benefits**

**Whats in it for you?**
- Make a difference: your work will make a real difference to our company and you can put your name to it.
- Ground floor opportunity: you get to see the inner workings of a startup, how we operate and outpace and outsmart our competitors
- You’ll have access to plenty of resources, training and direct exposure to company leadership
- Opportunities for growth within the company
- Our decked out office is to make sure to make you feel at home with spacious, unique common areas, stocked kitchen, drinks and refreshing fruit water, beer & cider
- A fully stocked kitchen with breakfast, juice, drinks, unlimited snacks and fresh fruit every day to stay fuelled
- Our team and the broader community hold weekly events including networking, happy hours, classes and workshops.

  • Medical secretary/administration support

    1 week ago

    Sydney, New South Wales, Australia Specialist Practice Full time $60,000 - $80,000 per year

    We are a specialist surgical practice in Randwick seeking an experienced Medical Secretary/Administration professional to provide daily administrative and front of house support. This full-time roles requires a well-presented, friendly individual with the ability to manage a wide range of tasks with professionalism and discretion.Qualifications &...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia GovConnex Full time $60,000 - $90,000 per year

    Role: Customer Support SpecialistLocation: Sydney CBD (Hybrid - 3-4 days/week in office)Job Type:Full time Reporting to: Head of Customer SuccessWho is GovConnex?GovConnex is a fast-growing SaaS company designed for public policy and corporate affairs professionals, founded in 2019.GovConnex's mission is to be the world's leading provider of government...

  • Customer Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Kaliba Full time $60,000 - $90,000 per year

    Are you a recent graduate with a sharp analytical mind and a knack for solving complex problems? We're hiring on behalf of a global AI-powered software company that's revolutionising the legal industry — and they're looking for someone to join their Customer Support Specialist team in Sydney.You'll act as the first line of support for a global customer...

  • Customer Support Specialist

    2 weeks ago

    Greater Sydney Area, Australia BOSS Fire Full time $60,000 - $80,000 per year

    Company DescriptionBOSS Fire is a leader in passive fire protection, delivering innovative, compliant, and cost-effective fire-resistant building solutions. We specialize in simplifying firestopping and enhancing safety in the construction industry. Known for our unparalleled service experience, we support clients from initial inquiry to final certification....

  • Customer Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Property Me Full time $70,000 - $120,000 per year

    Join the National Leader in Cloud Based Property ManagementPropertyMe is Australia's #1 property management platform with over 60% market share. PropertyMe is used by more than 35,000 real estate professionals to manage over 1. million properties.Join a growing team, in a growing business as we continue to consistently grow our core business and also expand...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Property Me Full time $60,000 - $80,000 per year

    Join the National Leader in Cloud Based Property ManagementPropertyMe is Australia's #1 property management platform with over 60% market share. PropertyMe is used by more than 35,000 real estate professionals to manage over 1. million properties.Join a growing team, in a growing business as we continue to consistently grow our core business and...

  • Customer Support Specialist

    1 week ago

    Sydney, Australia TROOCOO Pty Ltd Full time

    Career progression and development opportunities - Fun and vibrant team culture - Flexible working arrangements **About your new role** This is your exclusive opportunity to join an Australian retail bank as a Customer Support Specialist. This role will be sitting in the business banking stream, and you will be the first point of contact for business...

  • Customer Support Specialist

    2 weeks ago

    Sydney, Australia Weel Full time

    Customer Support Specialist **About Weel** We're a switched-on, curious and collaborative team of go-getters on a mission to build the future of spend management for SMEs. We lead with heart and humility and keep our colleagues and customers at the forefront of every decision. We believe in a culture of collective accountability, where every team member's...

  • Customer Support Specialist

    4 days ago

    Sydney, New South Wales, Australia Weploy Full time $75,000 - $85,000 per year

    Customer Support Specialist — Superannuation (Fintech)Love solving problems and building trust with customers?Join a small, high-performing team with a fintech in Sydney. You'll be the first point of contact for our superannuation members, with exposure to managed investments and US Investing. What's in it for you:Salary: 75k-85k + superPermanent role FT...

  • Customer Support Specialist

    3 days ago

    Sydney, Australia Mable Full time

    The role of the Customer Support Specialist is uniquely designed to service all users of the Mable platform. The team is trained across everything Mable and is critical to driving customer engagement and loyalty. We have multiple roles within this category covering part-time and full-time hours. **How will I make an Impact?** **As part of the customer...