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Japanese Speaking Tour Coordinator

2 weeks ago

Surfers Paradise, Australia H.I.S. Oceania Region Full time

As a Tour Coordinator you will processes tour enquiries and bookings for travel arrangements including airline tickets, coach bookings, accommodation, day tours, car-hire, transfers and travel insurance; working over the telephone and on-line.

**Responsibilities are, but not limited to**:

- Prepare quotes and itineraries
- Answer queries from agents in Japan and offer suggestions on tours, travel routes, accommodation and local customs
- Provide literature and information on local tours and places of interest
- Confirm travel and accommodation reservations and inform clients of bus, plane, ship and train connections; as well as notifying clients of travel dates, baggage limits, medical and visa requirements
- Provide information on tourist attractions or tours available, and procedures regarding lost or stolen documents; as well as climates and customs, relevant government regulations and use of credit cards or traveller's cheques;
- Fluency in the Japanese language;
- A deep understanding of Japanese customs and business etiquette;
- Minimum 12 months in inbound travel environment, preferably in a face to customer service capacity
- Excellent communication skills, written & verbal, with good phone manner.
- Sound sense of business, with an interest in customer service delivery
- Strong administration/organisational skills with familiarity of Microsoft Suite
- Strong attention to detail
- Ability to prioritize tasks and manage time effectively
- Ability to effective work as part of a team
- Australia Permanent Residency or Citizenship

**Salary**: $45,000.00 - $55,000.00 per year

**Experience**:

- Tour Coordinator: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person