Retention Specialist

Located in Kogorah
- Drive excellent customer experience
- Grow a career within lending

**How will I help?**
You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong operating rhythms and practices to connect with customers and track retention performance to protect our home lending business. You will also lead with a customer first mindset and drive innovation that creates a customer experience like no other within the Group.

**What’s in it for me?**
We want you to love what you do - and where you do it. You’ll be joining a great team culture, and we’ll support you with training and ongoing development to be your best. You’ll also be able to access some of the best banking, wealth and insurance benefits in the market. We encourage all our team members to make a difference in their communities through paid volunteer leave.

**What do I need?**
You’ll ideally have an understanding of lending and credit with a passion for helping our customers. You will also need to understand the drivers of retaining customers and building long term customer relationships. But it’s not just what’s on your CV that excites us. It’s a natural commitment to customer service, plus an infectious enthusiasm for steering a business towards success that will really set you apart.

We work on a rotating roster 8am - 8pm Monday to Friday and 9am - 5:30pm on Saturday.

**What’s it like to work there?**
As well as good pay and a great culture, joining the Westpac family means you’ll get lots of perks including some of the best banking, wealth and insurance benefits in the market. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We’ll even pay you to do volunteer or community work.