Customer Service Co-worker

**Job ID**: 295131
- **Date posted**: 16/06/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- $27.35 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- This role is Permanent, part-time, 40hrs/fortnight.
- The shift times required to work will be spread between 9:30am to 9:00pm
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

**About this work area**As a Customer Service Co-worker your responsibilities will include, but are not limited to:

- Acting as the friendly face of IKEA by greeting visitors and providing welcoming, effective, and efficient information to customers.
- Manage cash, card, and finance option payment transactions with accuracy and a friendly demeanour.
- Processing returns and resolving customer guarantee claims, recognising when to escalate to a supervisor.
- Supporting other areas of the Customer team including resolving customer service queries, maintaining shopping tools such as shopping baskets, trolleys, and yellow bags.
- Engaging with customers to understand their needs and providing expert advice on IKEA products and services.
- Recording information accurately in our customer database system so we can act on feedback and continuously make improvements to the customer shopping experience.
- Ensuring customers have a positive final touchpoint during the IKEA shopping journey.
- Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
- Driving the IKEA Family Reward Keys loyalty program sign-ups and uptake by highlighting the benefits and rewards to customers.

As a Customer Service Co-worker you are:

- Passionate about great customer outcomes and service minded. You always interact with customers in a polite and friendly manner and act as a brand ambassador.
- Calm when faced with challenging situations and take responsibility to find solutions.
- Have a ‘Togetherness’ mindset as part of a collaborative team.
- Effective in prioritising tasks in a fast-paced environment.
- Sound computer literacy and the ability to quickly learn new systems.
- Comfortable with physical activity and repetitive movements.
- Demonstrate excellent communication skills.
- Previous experience in a customer-facing or retail environment is preferred.

**We need people like you**At IKEA, work is so much more than a job. Come join us