Technology Officer

2 weeks ago

Brisbane, Australia Queensland Government Full time

What you'll do
Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
Work within procedures for the maintenance and support of one or more technical domains - refer Appendix 1.
About you
**We are searching for someone who has**:
Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.
Ability to identify and resolve ICT related problems within defined Service Level Agreements.
Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment.
Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing & development
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
Ready to apply?

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